Employment Supervisor

theirc; United States; On-site; USD 68,000 - 80,000; Full time

Job summary

The International Rescue Committee (IRC) seeks an Employment Supervisor to lead a team delivering employment services, including assessment, planning, job readiness, and post-placement support. You will drive grant deliverables, supervise staff, and ensure quality service delivery across a diverse client base in the United States.

Qualifications include a university degree or equivalent, 3+ years supporting clients facing barriers to employment, and strong English communication.

Qualifications

• University degree or equivalent work experience.
• 3+ years of employment-focused experience supporting clients in refugee resettlement or related social service delivery.
• Experience supervising, supporting, and training staff.
• Excellent written and oral communications in English; ability to work with multilingual client populations.

Responsibilities

• Lead and develop direct service staff through supervision including coaching and goal setting.
• Coordinate staff workload and case assignments to ensure timely service delivery.
• Ensure program compliance with policies, procedures, and grant requirements.
• Develop and maintain relationships with local employers and community partners for job placements.
• Draft program reports and components of grant proposals; monitor progress toward funded goals.

Skills

Staff supervision

Communication skills

Team collaboration

Education

University degree or equivalent

Tools

Microsoft Office

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview

Job Overview: The Employment Supervisor is responsible for leading a team that provides employment services including assessment, self-sufficiency planning, job readiness training, vocational/skills training, job search, job placement, post-placement support and employer partnership development and maintenance. The supervisor focuses on attaining grant deliverables, most frequently surrounding job training, placement, wage and retention. This position supervises a team, monitors data, ensures program goals are met and supports quality control to support both service provision and contractual compliance.

Responsibilities

Include, but are not limited to:

Staff Management

Lead and develop direct service staff through facilitation of team meetings and individual supervision including coaching and goal setting.

Assign cases, overseew staff workload, help prioritize, troubleshoot and generally support.

Ensure compliance with all policies, procedures, and protocols of the agency.

Maintain communication with staff regarding challenging cases; carry out timely and professional interventions to ensure quality service delivery and to achieve desired results.

Client Services

Supervise program implementation including assessment, self-sufficiency planning, job readiness training, job search, job placement, post-placement support and employer partnership development and maintenance. Maintain consistent focus on grant deliverables

Coordinate training activities, ensuring high quality services that meet funder requirements. This may include internal and external job readiness, skill development and/or vocational trainings.

Track enrolled clients using assigned database system(s) to ensure services are provided in a timely manner and properly documented.

Develop and maintain relationships with local employers, ensuring consistent job placement opportunities for clients.

Develop strategic partnerships with community organizations, focused on advancing program objectives and client success.

Program Oversight

Coordinate quality assurance efforts by conducting periodic case file and database reviews.

Monitor the employment team's progress toward grant deliverables, develop systems to share progress and support improvements with an eye toward fulfilling funder and agency requirements. Propose interventions when programs are not on point to meet deliverables.

Monitor direct assistance spending to ensure timely and appropriate use of funds.

Coordinate across teams and departments to support overall client wellbeing.

Draft program reports and components of grant proposals.

Other duties as assigned.

Job Requirements

• University degree required, preferably in International Studies, Business, Social Services or a related field OR equivalent work experience.
• 3+ years of employment and/or other relevant experience supporting clients facing barriers to employment in refugee resettlement, workforce development, or related social service delivery
• Experience supervising, supporting, and training staff.
• Proven success in promoting an organizational culture that reflects IRC's core values of service, accountability, integrity, and equality. Ability to lead collaboration of individuals from many cultures with a variety of skills and perspectives.
• Demonstrated ability to work effectively as a team member in a multi-cultural environment.
• Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results in a fast-paced environment, under pressure and by deadlines.
• Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus.
• Proficiency in Microsoft Office applications.
• Valid driver's license and access to personal, insured vehicle, and the ability to travel regularly throughout the service delivery area

Working Environment

A combination of standard office environment, remote work, and 'field' time to perform the outlined responsibilities. This position is typically onsite 4 days/week.

May require occasional weekend and/or evening work.

Compensation

(Pay Rate: $72,753.43/yr). Ranges are based on various factors including the labor m