Community Service Liaison

Central City Concern; Portland (OR); On-site; USD 32,000 - 41,000; Full time

Job summary

Central City Concern in Portland seeks a Community Service Liaison to bridge clients, community partners, and volunteer opportunities across the metro area. You will lead client volunteer teams, develop partnerships, and create pathways for growth and engagement within CCC's outpatient treatment and housing programs.

The role blends hands-on leadership with relationship-building, offering coaching and support to help participants gain confidence, skills, and community connections while advancing

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience working with individuals in recovery.
• Community Volunteer Corp program graduate preferred.
• Knowledge of Microsoft Office and standard computer programs.
• Must pass pre-employment drug screen and background check; valid driver's license required.

Responsibilities

• Lead groups of volunteers on pre-determined projects.
• Provide constructive feedback to volunteers in regard to performance.
• Foster positive and supportive relationships with volunteers, partners and the community.
• Transport volunteers to and from worksites and maintain (non-mechanical) van.
• Provide program administrative support.
• Assist in the recruitment and placement of volunteers.
• Attend relevant CCC meetings and trainings.
• Assess and address CVC program needs and concerns in a timely fashion.
• Assist with volunteer time tracking, data collection and entry.
• Attend relevant community partnering meetings and partner events.
• Adhere to privacy regulations including HIPAA and 42 CFR Part 2, and CCC policies.

Skills

Communication skills

Organization

De-escalation

Leadership

English writing

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

Community Service Liaison

This role is all about creating meaningful opportunities, building community connections, and empowering individuals to succeed. Here's a more engaging, polished version that brings the impact of the position to life:

The Community Service Liaison serves as a vital bridge between clients, community partners, and volunteer opportunities throughout the Portland metropolitan area. In this dynamic role, you will lead and inspire client volunteer teams while developing meaningful partnerships that create pathways for growth, engagement, and success for individuals participating in CCC's outpatient treatment and housing programs.

As a trusted mentor and advocate, the Liaison supports clients through key stages of their journey, including intake, orientation, assessment, and ongoing program participation. This position combines hand-on leadership with relationship building, providing coaching, guidance, and support that helps clients develop confidence, skills, and community connections.

Working closely with Community Volunteer Corps (CVC) staff and partner organizations, the Liaison coordinates impactful service projects, supervises volunteer activities, and ensures high-quality outcomes for both clients and community partners. Through regular communication, performance feedback, and continuous program evaluation, the Liaison helps strengthen partnerships, enhance participant experiences, and maximize the positive impact of volunteer service across the community.

Why this role matters

The Community Service Liaison empowers individuals to transform their lives through service, connection, and purpose while creating lasting benefits for the communities they serve.

Company

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community.

Location

Employment Access Center - 2 NW 2nd Ave, Portland, OR 97209

Schedule

Monday - Friday, 8:00am - 4:30pm (Saturdays & Sundays Off)

Compensation

$22.73/hr - $30.15/hr. Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max $26.37/hr per our Union contract.

Seniority Bid Window

Opens: 8/25/26, Closes: 9/2/26

AFSCME Union

This role is a Union Represented position through American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here www.afscme.org

Recall Rights

This position could be subject to Recall Rights: This applies to employees who were previously laid off from a CCC union-represented position. The previous employee may have recall rights to be considered for rehire before internal or external candidates are considered.

Minimum Qualifications

• High school diploma or equivalent. College degree preferred.
• Experience working with individuals in recovery.
• Community Volunteer Corp program graduate preferred.
• Knowledge of Microsoft Office applications and other standard computer programs.
• Must be able to work individually or with a group.
• Sufficient manual dexterity and physical ability to perform duties and assigned tasks.
• Must generally have the ability to regularly bend and turn repetitively, stoop, kneel, squat, twist, reach, pull and lift objects up to 25 pounds and climb stairs, with reasonable or no accommodation.
• Must possess a current driver’s license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern's Fleet Safety policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass pre- employment drug screen and background check. Work on this specific contract prohibits convictions of child or elderly abuse, offenses against persons, sexual offenses, or child neglect. Must not be a registered sex offender.
• May be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat each individual with respect and dignity.

Essential Duties and Responsibilities

• Lead groups of volunteers on pre-determined projects.
• Provide constructive feedback to volunteers in regard to performance.
• Foster positive and supportive relationships with volunteers, partners and the community.
• Transport volunteers to and from worksites and maintain (non-mechanical) van.
• Provide program administrative support.
• Assist in the recruitment and placement of volunteers.
• Attend relevant CCC meetings and trainings.
• Assess and address CVC program needs and concerns in a timely fashion.
• Assist with volunteer time tracking, data collection and entry.
• Attend relevant community partnering meetings and partner events.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Gather, edit, and refine program boilerplates and impact data. Help to keep files organized and updated.
• Adhere to all CCC policies, procedures, and guidelines.
• Attend all required meetings and trainings.
• Perform related duties as assigned, within the scope of the role.

Skills and Abilities

• Demonstrated knowledge of issues relating to homelessness, mental health, addiction and health issues faced by this population.
• Extremely organized and self-motivated. Excellent written and verbal communication skills. Excellent presentation skills.
• Ability to work independently. Ability to maintain accurate records and necessary paperwork. Ability to work as a team member with other staff.
• Ability to learn and apply training instruction. Ability to provide leadership when needed.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to work in an environment and maintain composure where people may be hostile or abusive.
• Ability to perform with accuracy. Strong attention to detail.
• Ability to maintain standards of quality and traceability in every aspect of their job.
• Ability to establish rapport with a variety of volunteers, co-workers, community partners, and the general public.
• Ability to learn the proper use of equipment and supplies.
• Ability to communicate in English, both orally and in writing.
• Ability to comprehend and apply written and oral instruction.
• High level of organizational and communication skills needed.
• Ability to prioritize and manage time.

Benefits at Central City Concern offered to our employees!

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package includes base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees' financial wellness into consideration and provides a rich retirement match.

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Up to 11 recognized Holidays and 2 personal holidays. (dependent on work shift schedule).
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre- employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.