Employment Specialist 3 (WSS3): WorkSource Auburn

Washington State Health Care Authority; Auburn (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible work schedules

Teleworking opportunities

Job summary

Employment Security Department in Auburn, WA seeks a customer-focused Workforce Specialist to provide staff-assisted services to individuals and groups. You will engage in outreach, assess needs, refer to training and resources, and support job seekers through resumes, interviews, and job search strategies.

The role emphasizes digital literacy, equity, and collaboration with partners, with in-person work at the WorkSource Auburn office.

Qualifications

• Associate degree or higher is acceptable with relevant experience.
• Strong career guidance and training skills are required.
• Experience in workforce development and job seeker support is expected.

Responsibilities

• Provide staff-assisted customer services in group and individual settings.
• Identify employment goals using tests and tools and monitor service plans.
• Inform customers about agency services and refer to resources.
• Meet with customers to discuss job search strategies and resume improvements.
• Answer inquiries via phone and email and facilitate in-person interactions.
• Assist customers in using resource center services and training tools.
• Explain unemployment benefits processes and route issues appropriately.
• Monitor performance and generate reports for supervisors.

Skills

Employment coaching

Workforce development

Employment support

Digital literacy

Customer assistance

Education

Bachelor's degree

Associate degree

Master's degree or higher

Job description

The ideal candidate for this position will excel in serving a diverse range of customers, whether individually or in groups, with both empathy and professionalism. They should confidently engage in community outreach to connect job seekers with employers. Demonstrating exceptional customer service skills and computer proficiency is crucial. Additionally, the candidate must be highly organized and adaptable, especially under pressure, to thrive in this role.

About the Workforce Services Division:

Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst and RESEA programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.

Please Note: This is an open-continuous recruitment, which means that applicants are reviewed in the order they are received.

This role is located in Auburn, Washington and requires in-person attendance reporting to the WorkSource Auburn office.

Some of your daily tasks include but not limited to:

• Provide staff-assisted customer services, such as group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers, and customer needs.
• Use skill, interest, aptitude tests, as well as informal tools to identify employment and/or training goals, develop and monitor service plans, and develop recommendations for continuous improvement.
• Provide information in person, virtually, and over the phone about the full range of agency services and programs and refer to appropriate agency and community resources.
• Meet one on one with customers to answer questions about job search strategies, provide Labor Market information, review resumes and cover letters, and assist with interviewing skills.
• Answer phone calls and direct to the appropriate team, provide timely responses to customer emails and engage in face-to-face interactions.
• Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training to prepare for job interviews.
• Provide basic information on how to apply for unemployment benefits, direct UI customer concerns, issues, and problems to the liaison or supervisor.
• Monitor WorkSource program performance management activity within agency reporting systems and create and disseminate reports as required by supervisors and managers.
• Collaborate with WorkSource partners regarding enrollments, program guidelines, and training recommendations; negotiate and confirm customer eligibility
• Represent the workforce partnership, communicate, and work closely with partners and stakeholders; be responsive to requests.

Qualifying candidates will meet one of the following criteria options:

Option 1:

• One year (1) as a WorkSource Specialist 2 within the Employment Security Department, or in an equivalent class with another state’s Employment Security agency.

Option 2:

• Two years (2) years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work.

Option 3:

• A combination of education and/or relevant experience equals two (2) or more years.

Required Experience Includes:

• Employment Coaching Expertise: Ability to provide career guidance and training.
• Workforce Development Knowledge:Proficiency in outlining employment options.
• Employment Support and Referral Expertise: Ability to support job seekers' needs effectively.
• Digital Literacy and Online Navigation Expertise: Ability to support job seekers in using web-based employment tools.
• Customer Assistance Skills: Proficiency in guiding individuals through digital job search platforms.

Required equity competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Education to Experience Equivalences:

Associate Degree = 2 years | Bachelors Degree = 4 years | Master's Degree or Higher = 5 years

Special Requirements/Conditions of Employment:

• Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.

Why work with us?

Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson (360-742-8208), the Talent Acquisition Team, or Washington Relay Service 711 prior to the recruitment closing. If you are having technical difficulties creating, accessing, or completing your application, please contact [e-mail] or [phone] or toll free [phone], Washington Relay 711.

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