Employment Services Lead — Supported Employment Programs

Heartshare; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

403(b) retirement

Health insurance

Dental insurance

Vision insurance

Life insurance

EAP

Flexible spending account

Professional development

Wellhub discount

Verizon Wireless discount

BJ's membership

Ticket discounts

Job summary

HeartShare seeks an experienced Employment Services Manager to lead OPWDD Supported Employment programs, supervise Job Coaches, and ensure compliant, person-centered services for individuals with intellectual and developmental disabilities. The role focuses on staff development, community partnerships, and program quality across employment supports.

The manager will oversee planning, documentation, and outcomes, collaborating with families, care managers, and employers to create meaningful

Qualifications

• Associate's degree or equivalent. Preferred Education: Bachelor's degree from four-year college or equivalent.
• Minimum three (3) years of supervisory experience
• Experience with OPWDD Supported Employment (SEMP)
• Experience developing employer partnerships and community employment opportunities
• Strong knowledge of person-centered planning principles
• Strong organizational, leadership, and problem-solving skills
• Excellent verbal, written, and interpersonal communication skills
• Proficiency with electronic health records and Microsoft Office Suite

Responsibilities

• Supervise, coach, mentor, and evaluate Job Coaches, and employment staff.
• Conduct regular field observations at community employment sites.
• Complete probationary, annual, and corrective performance evaluations.
• Develop staff schedules and community coverage plans.
• Ensure staff compliance with agency policies, OPWDD regulations, dress code, attendance expectations, and professional standards.
• Lead team meetings, case reviews, and employment strategy discussions.
• Promote a culture of accountability, collaboration, inclusion, and excellence.
• Oversee employment supports for individuals participating in SEMP and related employment services.
• Ensure employment services align with individual interests, strengths, preferences, and career goals.
• Review vocational assessments and employment plans.
• Monitor job development, placement, retention, and advancement activities.
• Support staff in implementing evidence-based employment support strategies.
• Ensure individuals receive meaningful opportunities for competitive integrated employment.
• Assist individuals in developing workplace readiness, communication, self-advocacy, and independent employment skills.
• Oversee travel training and community-based employment supports.
• Develop and maintain relationships with local businesses, employers, workforce agencies, and community partners.
• Identify and cultivate new employment opportunities.
• Educate employers regarding disability inclusion, workplace accommodations, and supported employment practices.
• Respond proactively to employer concerns and support successful job retention.
• Represent HeartShare at workforce development events, community meetings, and networking opportunities.
• Ensure employment goals align with Life Plans, Staff Action Plans, and valued outcomes.
• Participate in interdisciplinary meetings and planning sessions.
• Monitor progress toward employment goals and ensure timely updates.
• Ensure service delivery reflects person-centered practices and informed choice.
• Collaborate with families, care managers, residential providers, and other stakeholders.
• OPWDD regulations, Medicaid documentation standards, Corporate Compliance requirements, Justice Center requirements, HIPAA regulations
• Review documentation for quality, accuracy, timeliness, and billing compliance.
• Conduct routine audits of service documentation.
• Monitor staff completion of required trainings and certifications.
• Ensure completion of all OPWDD-required reporting and documentation.
• Review and approve documentation, billing submissions, and service records.
• Monitor monthly productivity and service utilization.
• Ensure timely completion of Progress Notes, Monthly Summaries, Staff Action Plans, Life Plan Documentation, Level of Service Documentation, Plan Dissemination Records, Satisfaction Surveys, Required OPWDD Reports.
• Maintain accurate employment outcome data and program metrics.
• Analyze employment trends and identify opportunities for program improvement.
• Prepare reports for leadership as requested.
• Ensure the health, safety, rights, and well-being of all individuals served.
• Respond to incidents, allegations, and emergencies in accordance with agency and regulatory requirements.
• Ensure timely incident reporting and documentation.
• Implement safeguards and corrective actions as required.
• Promote a culture of dignity, respect, and person-centered support.

Skills

Supervisory experience

Staff development

Leadership

Interdisciplinary collaboration

Person-centered planning

Communication skills

Education

Associate's degree

Bachelor's degree

Tools

Electronic health records

Microsoft Office Suite

Job description

HeartShare seeks an experienced Employment Services Manager to lead OPWDD Supported Employment programs, supervise Job Coaches, and ensure compliant, person-centered services for individuals with intellectual and developmental disabilities. The role focuses on staff development, community partnerships, and program quality across employment supports.

The manager will oversee planning, documentation, and outcomes, collaborating with families, care managers, and employers to create meaningful