Employment Programs Interviewer 1-Commerce-Workforce WV-Kanawha Co.

West Virginia; West Virginia; Remote; USD 60,000 - 80,000; Full time

Job summary

A state employment agency in Kanawha County seeks an experienced Employment Programs Interviewer. You will utilize superior customer service to explain program benefits, verify eligibility for various programs, and perform data entry tasks. Required qualifications include a high school diploma and two years of relevant employment experience. Preference will be given to applicants with previous experience at the agency. This position requires strong communication and data management skills.

Qualifications

• Two (2) years of full-time or equivalent part-time paid employment.
• Successful full-time study from an accredited college may substitute required experience.

Responsibilities

• Explain program benefits and requirements to customers.
• Interview customers to verify eligibility for programs.
• Perform data entry for job matching and referral.

Skills

Customer service

Data management

Communication skills

Education

High school diploma or equivalent

Job description

Overview

Employment Programs Interviewer 1 – Kanawha County

At WorkForce WV, this position is in the Field Operations unit located at the WV Jobs Connect Center located in Kanawha City. Under general supervision, utilize superior customer service skills to explain program benefits and requirements. Interviews customers to obtain, interpret, and verify information to determine eligibility for various federal and state programs. Provides program and referral information to employers, individuals, and other community entities in one-on-one and groups settings to determine and refer to appropriate services. Utilizes the ability to control an interview to gather and interpret information from verbal and/or written discussions with a variety of customers (employers, individuals, other entitles). Utilizes standard program forms to determine appropriate program enrollment and facilitate ongoing process with customer. Know and utilize federal, state, and local programs including but not limited to new and continued unemployment claims, labor exchange services, veteran assessments, and job referrals, and refer to training opportunities. Uses good verbal skills, written communication, and listening skills to answer multi-line phones, work fast-paced reception points (triage and referral), receive/send written communication to learn, stay updated, and direct customers to appropriate American Job Center partner services. Apply information processing skills to do file searches for job matching and referral, claims identification, issue identification, fraud/overpayment detection, determination of appropriate industry codes for reporting in the state Management Information System (MIS) database. Performs data entry through a variety of internet and computer-based applications which include new claims, continued initial claims, payables, various individual and employer demographics, fact-finding statements, job orders, appeals requests, wage requests, employer verifications, and other individual program entry requirements. Uses ability to anticipate the need for further information and/or discovery. Uses superior computer and data management skills to assist customers through technological devices using e-mail, communicator, mainframe, internet, Webinar, and WorkForce WV databases. Shift work required. May perform other duties as assigned.

Application Instructions

Click The APPLY Link To Apply Online

IMPORTANT: Your eligibility will be based on information provided in your application or on your resume; therefore, make sure your application or resume is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section, or you may attach a detailed resume.

ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.

Please attach documents to the online application before submitting it. Or, you may email it to: [e-mail] or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.

Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.

Qualifications

Training: High school diploma or the equivalent.

AND

Experience: Two (2) years of full-time or equivalent part-time paid employment.

OR

Substitution: Successful full-time or equivalent part-time study from an accredited college or university may be substituted for the required experience at a rate of thirty (30) semester hours for every one (1) year of required experience on a year-for-year basis. Vocational school training may be substituted for the required experience at a rate of 1080 clock hours for every one (1) year of required experience on a year-for-year basis.

Note: ***Your complete work history is needed to qualify you for positions. Please be as detailed as possible and list all of your past employment.***

Preference: Preference will be given to applicant with previous experience at WorkForce WV.

Probationary period 1 year