Employment First Operations Manager

Little City Foundation; Palatine (IL); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term and long-term disability

401(k) and Roth 401(k) employer match

Flexible Spending Accounts (FSA)

Life insurance

Critical illness insurance

Hospital indemnity insurance

Paid holidays

Paid time off

Employee assistance program

Job summary

Little City Foundation is seeking a leader to oversee the Employment First department, managing billable services, data reporting, and workload distribution while ensuring compliance with regulatory and accreditation standards.

You will guide staff, collaborate with leadership, and support program growth, licensure, and market alignment with local labor needs. A HR-focused, team-oriented approach is essential.

Qualifications

• BA/BS in Human Services required; Certification preferred.
• Strong written and oral communication skills.
• Familiarity with regulatory/licensing and funding entities (DRS/CARF) is a plus.
• Proficient in computers and Microsoft Office; able to learn electronic systems.

Responsibilities

• Oversee flow of casework and billable services for DRS customers.
• Capture and monitor data to report billable services and efficiency.
• Monitor program satisfaction measures and outcomes.
• Stay informed on labor market trends and related policies affecting individuals with disabilities.
• Provide vocational counseling when needed; support staff development and supervision.
• Collaborate on hiring to build a strong Employment First team.

Skills

Effective communication

Education

BA/BS in Human Services

Certification preferred

Tools

Microsoft Office Suite

Timekeeping systems

Database software

Job description

HOW TO APPLY:Complete this Online Application,please visit our website for this & other positions >>> www.littlecity.org/careers/ & and enter the position title in the search engine. Please include your Cover Letter and Resume.Salary : $ 43,609.17- $ 54,000/ Year Depending on years of ExperiencePURPOSE:This position is responsible for overseeing the operations and functions of the Employment First department including managing billable services, qualitative records checks, distribution of workload to subordinates and guidance related to nature of employment supports provided to authorized referrals. In concert with program Director ensures the continued growth, development, licensure, accreditation and future success of Little City’s Employment First program. Ensures that policies, procedures and practices are in full compliance with all regulatory and accreditation agencies and that the program is positioned to meet the needs of the local labor market as well as the Division of Rehabilitation Services and its referrals to Little City.ESSENTIAL DUTIES AND RESPONSIBILITIES:The list of essential duties and responsibilities, as outlined herein, is intended to be representativeof the task to be performed. The omission of an essential function does not preclude management from assigning duties not listed herein is such duties are a logical assignment to the position.1. Implements, revises, designs and monitors systems and processes which manage the flow of casework and billable services for DRS customers, ensuring program capacity and financial sustainability.2. Effectively captures and monitors data so as to account / report for all billable services,maximizing efficiencies within the program.3. Oversees, implements and evaluates program satisfaction measures.4. Remains abreast of labor market trends, public policy, Employment First initiatives and other issues affecting individuals with disabilities (e.g. ADA, social security, health benefits,accommodations, etc.).5. Provides vocational counseling, as allowed, to individuals for whom the service is deemed necessary and appropriate.6. In collaboration with Director, utilize a team approach for hiring with consideration to factors of: skill, knowledge, integrity, capacity to learn, conflict resolution, and motivation for working in the field, along with the recognition of the need to complement the existing team.7. Train, supervise, evaluate and delegate responsibility and assignments to a team of Employment First Community Job Developers, enabling them to provideconsistent, high quality, supports and services which increase the marketability, integration and sustained placement of DRS referrals. Provides input and guidance to direct reports through individual and group meetings as well as regular monitoring visits to community sites.8. Provides outreach, direction, training and support, through collaboration with a variety of entities, which maximize the quantity and quality of competitive integrated job placements. Ensures development and maintenance of relationships which lead to sustained employmentopportunities for individuals with disabilities.9. Work in concert with the Employee Development Services team to ensure open communication and maximize service delivery for individuals co-enrolled in EDS & Employment First.10. Provide interim coverage in the event of Employment First Community Job Developer vacancy or planned absence.11. Collaborate with Little City’s Marketing and Development teams to generate or revise program promotional materials, increase exposure and maximize financial stability.12. Provide guidance and support for successful launch of new initiatives or physical program locations. Gather relevant data related to feasibility, needs, opportunities and risks.13. Maintain and share industry knowledge: Attend meetings, trainings and participate on councils or related groups focused on federal and state trends or policies regarding applicable labor initiatives and legislation. Relay the principle concepts and requirements to program / agencyleadership and program staff - implement changes as necessary.14. Participate in recruitment efforts (resource fairs, community networking) to ensure program is known and accessible.15. Work cooperatively with all LifePath staff to ensure that programs/services offered enhance the quality of life of individuals receiving services.16. Maintains annual American Heart Association certification in First Aid and CPR.17. Successfully completes Little City Foundation required training, re-training, and any additional training as required by Little City Foundation policies and practices, or as assigned by his or her immediate supervisor.Little City offers competitive salaries and benefits for eligible employees such as medical, dental, and vision insurance, short-term and long-term disability, 401(k) and Roth 401(k) retirement plans with employer match, Flexible Spending Accounts ( FSA), life insurance, critical illness, hospital indemnity, paid holidays, paid time off (vacation, personal, and sick time), and an employee assistance program.MINIMUM QUALIFICATIONS:BA/BS in Human Services field is required - focus in Rehabilitation Counseling and Certification preferred. Knowledge of and experience in working with regulatory / licensing and funding entities, including Division of Rehabilitation Services and CARF. Effective communication skills, both written and oral. Proficient in the use of computers, software applications &, Microsoft Office suite. Knowledge of or ability to learn and utilize various electronic systems (timekeeping, database etc.). Valid Illinois driver’s license with good driving record.PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:While performing the duties of this job, the employee is subject to sitting, walking, and standing for prolonged periods; frequently grasps, lifts, holds, or feels objects; occasionally stoops, kneels, crouches, or crawls. The employee frequently is required to use manual and finger dexterity and eye-hand coordination when working with persons served and handling office, medical, or household equipment. The employee is subject to assist and lift up to 30 pounds with varying amounts of assistance on a reoccurring basis. The employee is required to have corrected vision and hearing within normal range and the ability to operate a motor vehicle. Must have the ability to perform CPR and CPI. Generally, no occupational exposure to blood, body fluids, communicable diseases or other potentially infectious substances, but may require performing unplanned Category III tasks (Category II). Typical office environment. The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Disclaimer: The intent of this job description is to provide a representative level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.