Employment Counselor

Equus Workforce Solutions; New Bedford (MA); On-site; USD 48,000 - 60,000; Full time

Job summary

Equus Workforce Solutions in Massachusetts seeks a RESEA Specialist to deliver initial and final reviews, provide career planning, and support job seekers in their employment goals.

You will manage caseloads, conduct one-on-one coaching, educate customers on requirements and resources, and participate in program tracking and collaboration with employers to advance participant outcomes.

Qualifications

• Associate degree in Human Services, Education, Workforce Development, or related field; or equivalent work experience.
• 1–3 years of experience in workforce development, case management, or related programs preferred.
• Strong customer service, communication, and interpersonal skills.
• Experience working with diverse populations from varying backgrounds.
• Ability to manage multiple priorities and maintain accurate documentation.
• Familiarity with local labor market trends and community resources.

Responsibilities

• RESEA Service Delivery: Conduct initial and final reviews, career action planning, and job search assessments.
• Case Management & Career Counseling: Manage caseloads, provide coaching, assess skills and barriers, develop employment plans.
• Job Readiness & Participant Support: Review resumes, facilitate access to training and career resources.
• Program Tracking & Compliance: Maintain participant records, track participation, ensure compliance and reporting.
• Collaboration & Service Coordination: Coordinate with staff and partners, build employer relationships to support job placement.

Skills

Customer service

Communication

Interpersonal skills

Time management

Documentation

Education

Associate degree or equivalent

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

Key Duties and Responsibilities

RESEA Service Delivery

• Conduct RESEA initial and final reviews, including intensive one-on-one career action planning and job search assessments (in-person or virtual).
• Review and evaluate claimant work search activities; provide guidance on effective job search strategies and proper completion of work search logs.
• Educate customers on RESEA requirements, labor market tools, and job search expectations.
• Assist customers with Mass JobQuest registration and navigation of online job search tools.
• Address basic unemployment insurance questions and refer customers to appropriate unemployment services when needed.
• Triage customers to appropriate service pathways (self-directed vs. staff-assisted).
• Promote career center services and available resources to ensure customer engagement.
• Ensure accurate and timely MOSES data entry and documentation for all RESEA activities.

Case Management & Career Counseling

• Manage a caseload of participants, providing individualized coaching, counseling, and mentoring.
• Assess participant skills, work history, education, and employment barriers; develop strategies to support employment outcomes.
• Develop and maintain individualized employment plans with short- and long-term goals.
• Conduct ongoing one-on-one meetings focused on job search, job readiness, training, and employment retention.
• Monitor participant progress from initial engagement through job placement, retention, and advancement.
• Maintain regular contact with participants to address employment challenges and provide continued support.

Job Readiness & Participant Support

• Review resumes and provide basic feedback; refer customers to workshops or advanced career services as needed.
• Facilitate access to training opportunities, education programs, and career advancement resources.
• Provide information on in-demand occupations, local labor market trends, and employer expectations.
• Support participants in improving job readiness and employability skills.
• Maintain knowledge of community resources and supportive services to address participant needs.

Program Tracking & Compliance

• Maintain accurate and up-to-date participant records in electronic systems and files, including service history and supportive services.
• Track participation, attendance, and progress toward employment and retention goals.
• Ensure compliance with program requirements, performance benchmarks, and reporting standards.
• Notify appropriate agencies of employment status changes, including job placement or loss of employment, as required.

Collaboration & Service Coordination

• Coordinate with internal staff and external partners to ensure participants receive appropriate services.
• Build and maintain relationships with employers and community resources to support job placement and career advancement.
• Work collaboratively with team members to support center-wide performance goals and service delivery.

Qualifications

• Associate degree in Human Services, Education, Workforce Development, or related field; or equivalent work experience.
• 1–3 years of experience in workforce development, case management, or related programs preferred.
• Strong customer service, communication, and interpersonal skills.
• Experience working with diverse populations, including individuals from varying cultural, educational, and economic backgrounds.
• Ability to manage multiple priorities and maintain accurate documentation.
• Familiarity with local labor market trends and community resources.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Bilingual (English/Spanish) Preferred.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.