Employment Consultant

Best Buddies in Massachusetts & Rhode Island; Boston (MA); On-site; USD 52,000 - 64,000; Full time

Job summary

Best Buddies in Massachusetts & Rhode Island is seeking an Employment Consultant to coach and mentor individuals with IDD through the job search, onboarding, and early training. You will manage essential documentation, support employer relations, and promote meaningful employment in the community.

The role requires strong interpersonal skills, comfort with public speaking, and the ability to work autonomously while collaborating with a dynamic team.

Qualifications

• Bachelor’s degree or 2+ years of professional experience, Best Buddies program experience a plus.
• Ability to engage comfortably with individuals with IDD, addressing sensitive topics with empathy and professionalism.
• Strong writing ability, attention to detail and proficiency in project and time management.

Responsibilities

• Support individuals in job searching efforts in their communities and match opportunities to skills and interests.
• Provide onboarding and early training to foster an independent work environment and fade support over time.
• Maintain regular communication with employers and guardians to advocate for participants’ rights and fair wages.
• Document participant progress in SETWorks for compliance and program tracking.
• Collaborate with supervisors and vocational counselors to ensure accurate billing and funding requests.

Skills

Public speaking

Group facilitation

Interpersonal skills

Office 365

Social media familiarity

Time management

Autonomy

Education

Bachelor’s degree or 2+ years experience

Tools

SETWorks

LMS

Office 365

Job description

Position Overview:

The primary responsibility of the Employment Consultant is to function as a coach, mentor, and vocational support professional working one-to-one with individuals with intellectual and developmental disabilities (IDD) . This includes supporting participants through the job seeking process, onboarding and ongoing training while managing essential documentation, compliance requirements, and employer relationships to foster successful and sustainable employment . The Employment Consultant empowers individuals to achieve meaningful employment by providing personalized guidance, skill development, and advocacy. This position supports individuals with IDD as they navigate barriers, maximize their potential, and secure opportunities that enhance their independence and overall quality of life.

Job Requirements:

• Bachelor’s degree or 2+ years of professional experience, Best Buddies program experience a plus
• Ability to engage comfortably with individuals with IDD, addressing sensitive topics with empathy and professionalism
• Strong interpersonal skills with the ability to engage, support, balance and steward multiple relationships while guiding individuals toward success
• Basic skills in public speaking, group facilitation, and delivering engaging presentations
• Familiarity with Office 365 and a basic understanding of social media platforms
• Strong writing ability, attention to detail and proficiency in project and time management
• Capable of working autonomously while also collaborating effectively in a dynamic fast-paced environment
• Willingness to travel frequently within the local area and use a personal cell phone for work-related communication
• Fundraising events are a core part of the organization’s success and require full staff participation, therefore, occasional weekend work may be necessary to support events and other initiatives throughout the year
• Access to an automobile with applicable insurance or other reliable transportation
• Employment is contingent upon state accreditation and the ability to obtain federal suitability clearance for the Ticket to Work Program

Job Duties include, but are not limited to:

Programs

• Utilize a person-centered approach supporting individuals in job searching efforts in industries and opportunities that match their skills and interests, within their communities and based on transportation options available
• Upon job placement, the Employment Consultant provides the individual with support during orientation, onboarding and throughout the early stages of training with the goal of fostering an independent work environment and eventually fading support to quarterly contact
• Develop and maintain positive relationships with the individual, guardian when applicable,
• families, Vocational Rehabilitation counselors, advocates, and employers
• Identify natural supports within the individual’s workplace to provide additional support and ensure the individual is embraced and fully included as a member of the team
• Compassionately encourage and educate individuals, parents and/or guardians of the opportunities and possibilities available to anyone seeking a career, as well as the benefit to programs such as Ticket to Work
• Guide participants, guardians and family members in navigating Social Security issues, offering referrals to local Work Incentives and Planning and Assistance (WIPA) and/or Community Work Incentive Counselors (CWIC) available through their state Vocational Rehabilitation
• Maintain regular communication with employers/supervisors advocating for the participants’ rights to equal treatment and fair wages, while encouraging self-advocacy and maintaining positive relationships with employment partners
• Maintain detailed and timely documentation of participant interactions, progress and outcomes in SETWorks for compliance and program tracking
• Perform regular caseload reviews w/supervisors ensuring relevance and alignment with participant goals and needs
• Provide individuals with travel training and/or assistance with public transportation including advocating with funding agencies to identify additional transportation services available
• Understand and educate participants on safety guidelines in the workplace including emergency procedure quizzes to ensure the welfare, health, and safety of all participants
• Encourage participants to explore other Best Buddies programs that can help them build valuable social connections and expand their network

Marketing and Fund Development

• Demonstrate the Best Buddies mission in action by contributing images and content for various social media platforms, participating employer recognition activities and various annual initiatives
• Support local Best Buddies fundraising events through community outreach, generating revenue, etc.
• Represent the organization at local networking events, expanding the network of potential participants, employer partners and community collaborations

Operations

• Assumes full responsibility for a caseload of successfully employed job participants, including the documentation, tracking billable services, and compliance requirements within SETWorks secure database
• Completes required paperwork in a timely and organized manner, including but not limited to Individualized Written Program Plan (IWPP), annual paperwork, safety exercises, and all reports required for local funding agencies
• Collaborates with Jobs Program Supervisor to complete accurate billing records and ensure timely submission for funding reimbursement
• Attend regular staff meetings to discuss referrals, updates and in-service training, contributing to team coordination and knowledge sharing
• Participate in annual compliance training on in-house LMS covering ethics, safety, and program policies
• Attend quarterly Ticket to Work training modules to identify, assign, support and report on ticketholder participants in reaching greater levels of financial independence through work and earnings