Employment Center Manager

UMOM New Day Centers; Phoenix (AZ); On-site; USD 62,000 - 65,000; Full time

Job summary

UMOM New Day Centers in Phoenix, AZ, is seeking an Employment Center Manager to lead the Workforce Center, implement employment-based case management, and coordinate services across programs to help clients achieve sustainable income.

The role requires supervising staff, managing resources, and ensuring data collection and reporting align with program goals, while partnering with senior leadership to advance housing and income-based strategies.

Qualifications

• High School Diploma or GED is required.
• Bachelor's degree with relevant experience is preferred.

Responsibilities

• Manage day-to-day operations of UMOM's Workforce Center and provide on-site employment support.
• Oversee Workforce Center resources and workshops on SharePoint and the website.
• Supervise Workforce Specialist staff, including training, work direction, productivity and coaching delivery.
• Monitor grant spending, program impact, and data collection to meet all established programmatic and financial goals.
• Collaborate with regional and national workforce agencies to develop a network of resources and partnerships.
• Support data-driven culture and reporting to leadership.

Skills

Supervisory experience

Education

High School Diploma / GED

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Job Title: Employment Center Manager

Supervisor: Director of Workforce Development and Employment Services

Classification: Exempt

Hiring Salary Range: $62,000-65,000

About UMOM New Day Centers

Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to restore hope, rebuild lives, and end homelessness. With an annual operating budget of $22 million, UMOM provides shelter, supportive services, and housing programs to families and single women experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including families receiving support at the Family Housing Hub.

Position Description

The Employment Center Manager is responsible for managing and implementing organizational strategies related to the workforce center. This position is responsible for implementing best practices of workforce development programming in alignment with our housing and income-based strategy for ending homelessness. The Employment Center Manager will work closely with program directors and other operational leadership to ensure that workforce-related program activities are implemented successfully and that case managers are supported in providing direct employment services to UMOM clients.

Essential Duties and Responsibilities

Program Management

• Manages the day-to-day operations of UMOM's Workforce Center, including implementing employment-based case management, on-site employment support for clients from all programs, resource distribution, and employment-based workshops.
• Oversee and update Workforce Center's resources and employment-based workshops on SharePoint and the website.
• Supervises Workforce Specialist staff, including training, work direction, productivity and efficiency appraisal, feedback and coaching delivery, and disciplinary action, if required.
• Monitor grant spending, program impact, and data collection to meet all established programmatic and financial goals.
• Participate in weekly staffing for shelter and housing programs, when appropriate, to help address client barriers, build effective case plans, and design exit plans for obtaining and retaining sustainable income.
• Collaborate with regional and national workforce agencies to develop a network of resources, promote programs, and establish meaningful partnerships. Support community-based efforts and initiatives that align with UMOM's mission.

Data-Driven & Outcomes-Oriented Approach to Impact

• Promotes a data-driven and outcomes-based culture. Assist UMOM's senior leadership in establishing, overseeing, and tracking quality indicators for employment and job training programs. Programs should consistently demonstrate effectiveness and efficiency.
• Leads the design and implementation of a comprehensive workforce development strategy to meet the unique needs of participants across all UMOM programs. Works closely with the senior leadership team to ensure that income-based program models are fully integrated and set up to produce high-impact employment outcomes for all working clients.
• Develops, implements, and maintains policies and processes related to workforce development and wellness initiatives.
• Collaborates with program staff and managers to ensure the accuracy and reliability of agency data and full compliance with internal and external data standards.
• Audits data to ensure the program model is being adhered to and utilized as a teaching tool for staff.
• Provides reports, summaries, and documentation as needed.

Qualification and Competency Requirements

Experience and Education

• High School Diploma / GED required.
• Minimum four years of professional experience in a relevant role (e.g., workforce development, homeless services, non-profits, or community-based organization positions) or a bachelor's degree, with at least three years of experience in relevant roles.
• Minimum two years of supervisory experience.
• Knowledge of the non-profit/social sector; experience working with underserved or disadvantaged populations preferred.

Computer skills

• Proficiency with applications including Microsoft Word, Excel, PowerPoint, and Outlook.

Compliance

• Valid Level One Fingerprint Clearance Card or the ability to obtain one.
• Valid AZ driver's license and driving record that falls within UMOM's policy.
• 50/100 level of car insurance coverage (mileage reimbursement available).

Physical Activities and Working Conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that an employee must meet to perform the essential functions of this job successfully.

• This position is typically in an interior, environmentally controlled office setting. The job's duties require extended periods being stationary and manipulating a computer (keyboard, monitor, mouse) and other standard office equipment including, but not limited to printer, fax, calculator, copier, telephone, and associated computer/technology peripherals.

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM.
• Ability to focus on the tasks and details relevant to the position and the organization while switching quickly between tasks.
• Ability to exercise excellent independent judgment and take ownership of decisions.
• Ability to think on a broad, systems-level relative to the scope of the position.
• Ability to work independently and self-manage to achieve goals while being a strong team player.
• Ability to organize, meet deadlines, and delegate appropriately.
• Ability to cope with and embrace change, risk, and uncertainty.
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization.

Work Schedule:

The typical schedule for this position is Monday-Friday, regular business hours, with occasional nights and weekends, depending on the position's needs and the organization.

Other:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.