Employment Case Manager

Veterans Village of San Diego, Inc.; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Veterans Village of San Diego, Inc. seeks an Employment Case Manager to deliver individualized employment support, including job search, resume development, and career counseling for veterans and participants.

You will conduct assessments, group sessions, and ensure timely documentation while coordinating with local partners to expand client access to services and benefits.

Qualifications

• High School diploma or equivalent preferred; associate degree considered.
• Strong communication and organizational skills.
• Knowledge of community resources and veterans benefits is helpful.
• Able to work with diverse populations and maintain sensitivity.
• Proficient with MS Word and Excel; able to learn databases.

Responsibilities

• Provide individualized employment support, job search, and placement assistance.
• Develop resumes and cover letters; offer career counseling and interviewing coaching.
• Conduct group Assessments, Orientation and Job Club sessions.
• Create career plans with clients and track progress toward goals.
• Ensure accurate documentation and timely program records.
• Engage in outreach and attend local job fairs; collaborate with partners.
• Provide information and referrals to clients and manage petty cash/distributions as needed.

Skills

Case management

Career counseling

Resume development

Group facilitation

Communication

MS Word

Excel

Education

High School diploma

Associate degree in related field

Job description

Title: Employment Case Manager

Department: Employment Services

Reports to: Employment Services Manager

FLSA Status: Full-time, Non-Exempt

Job Summary:

Provide individualized employment support based on the client’s needs, including job search and placement assistance, resume/cover letter development, career counseling, coaching to enhance interviewing skills. Conduct group Assessments, Orientation and Job Club. Complete all case notes and program documentation, ensures accuracy and compliance within program guidelines and confirms timely delivery of services. Conducts outreach, and attends local job fairs.

Essential Duties and Responsibilities:

• Provide comprehensive case management services
• Conduct assessment and assistance in reaching employment goals for assigned clients
• Work with clients to create individualized career plans, identifying and managing short and long-term employment goals.
• Assist clients with developing effective resume writing skills
• Facilitate client Job Club meetings
• Advocates on behalf of client to assist with access to services and benefits
• Assess and record client progress towards set goals.
• Complete, accurate, and timely documentation for each case, to ensure compliance within program guidelines
• Establish eligibility and execute employment and training tasks in accordance with specific grant provisions for applicable programs
• Collaborate across agency programs and develop relationships with other community organizations to ensure client and agency goals are met. Provide information and referrals to clients, as needed.
• Maintain follow-up on client placement as required
• Develop and perform outreach and recruitment activities
• Manage Petty Cash, and distribution of gift cards for use of client supportive services.

Requirements and Qualifications:

• High School diploma, Associates degree in related field or a satisfactory equivalent of education and experience preferred
• Strong communication skills
• Knowledge about community resources.
• Able to work with and relate to participants and be culturally sensitive.
• Strong organizational skills.
• Must be computer literate and have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
• Team player
• Able to work with diverse population
• Basic understanding of veterans benefits and issues
• Must be able to fluently read, write and communicate in English
• Must be able to comfortably, both mentally and physically, perform all aspects of job description
• Must be able to sit comfortably for long periods
• Valid California driver's license, current vehicle insurance
• Must be able to pass criminal background check and drug screen
• Veteran Status a Plus!

Physical Requirements:

• Ability to bend and lift light objects
• Ability to sit for extended periods of time while viewing a computer monitor
• Dexterity of hands and fingers to operate a computer keyboard
• Capable of hearing and speaking to exchange information
• Seeing to read reports and data
• Ability to speak English
• Must be able to work in a noisy, busy environment.