Employee Success Business Partner

Salesforce; Washington; On-site; USD 120,000 - 170,000; Full time

Job summary

Salesforce, Inc. in the United States is seeking a U.S.-based Employee Success Business Partner (ESBP) to join our ES organization.

This role partners closely with ES teams including ESBPs, COEs, People Services & Operations (PS&O), Reward Partners, and more to coordinate, roll out, and complete ES programs and initiatives that support the business needs of the organization. This role provides dedicated support to ESBPs and Leaders within the sales distribution team on org health reviews,

Qualifications

• Experience working with ESBP, COEs, Executives, Managers and Employees to implement HR solutions.
• Ability to analyze data and present insights to leaders.
• Strong communication and confidentiality in handling sensitive information.

Responsibilities

• Act as a trusted advisor to ESBP partners and leaders, ensuring HR strategies support business needs.
• Provide operational and analytical support with data to back ES programs and initiatives.
• Monitor trends in employee satisfaction, attrition and turnover, and drive data-driven decisions.

Tools

Google Drive (Sheets/Slides)

Workday

Tableau

Job description

Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

We are seeking a U.S. based Employee Success Business Partner (ESBP) to join our ES organization. This role will have significant scope and impact, partnering closely with ES teams including ESBPs, COEs, People Services & Operations (PS&O), Reward Partners and more to coordinate, roll out and complete ES programs and initiatives that support the business needs of the organization. This role will provide dedicated support to ESBPs and Leaders within the sales distribution team on org health reviews, org changes, promotions, talent reviews, performance reviews, employee experience surveys, and more. The ideal candidate is one who excels in a fast-paced and everchanging environment, is strategic and proactive, and is looking to work with a strong ES Organization.

What You'll Actually Be Doing

• Act as a trusted advisor to ESBP Partners and business leaders, ensuring HR strategies support business needs.
• Provide operational and analytical support to the ESBPs with quantitative and qualitative data in support of strategic ES programs and initiatives.
• Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Use HR analytic tools to make data-driven business decisions.
• Proactively understand what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities.
• Support digital transformation efforts through use of AI, Agents, UAT and continuous improvement of our processes.
• Partner with ESBPs, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization.
• Partner with the ESBPs and the business units they directly support to deliver on the organization's talent strategy. Initiatives include employee retention, talent assessment, succession planning, compensation (equity, bonus, merit), mobility, change management, and other talent related initiatives.
• Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives.
• Partner with leadership to drive organizational effectiveness and a high-performance culture.
• Partner to support the business through transformation and change.
• Executes on continued reshaping, growth, acquisition, reorganization, etc.
• Work directly with people leaders and employees to coach and enable on a variety of ES topics and programs, resolve issues, etc.
• Creates tools, templates and resources for consistent service delivery at scale.
• Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience.
• Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and/or make recommendations when it is appropriate to align with different teams.

You're Our Person If...

• Experience working closely with ESBP, COEs, Executives, Managers, and Employees to handle a variety of issues and execute on solutions and strategies in all areas of Human Resources.
• Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment.
• Demonstrated ability to be a self-starter and proactive.
• Comfort with ambiguity and proven agent for change.
• Ability to develop effective relationships across all levels of the organization with diverse client groups.
• Excellent verbal and written communication skills; must be a strong and succinct communicator.
• Demonstrated ability to maintain confidentiality in all aspects of job responsibilities, including handling highly confidential data.
• Ability to ramp up quickly, recognize Salesforce's unique culture and proactively help identify issues/areas of development.
• Ability to collect, assimilate, analyze, and present data. Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software, Workday, and Tableau.