EMPLOYEE SERVICES MANAGER

Illinois Department of Commerce and Economic Opportunity; Springfield (IL); Hybrid; USD 96,000 - 114,000; Full time

Benefits offered by this job

Pension program

Health, dental, vision benefits

3 Personal business days

12 Sick days annually

13 paid holidays annually

12 weeks parental leave

Flexible work schedules

Commuter savings (Chicago)

Job summary

The Illinois Department of Commerce and Economic Opportunity is seeking an Employee Services Manager in Springfield to lead Benefits, Payroll, Timekeeping, and Personnel Transactions while ensuring compliance with state regulations. The role emphasizes data-driven dashboards to improve efficiency and informed decision-making in a dynamic public sector environment.

Preferred qualifications include five years of HR supervisory experience, expertise with Power BI and Excel, and knowledge of

Qualifications

• Four years of college with courses in business, public administration, HR, or related fields.
• Three years of admin experience in HR operations including payroll, benefits, timekeeping, or labor relations.
• Experience designing dashboards and reports using data visualization tools is preferred.

Responsibilities

• Oversee Benefits, Timekeeping, Payroll, and Personnel Transactions.
• Develop reports, dashboards, and data visuals to support HR operations.
• Interpret union contracts, CMS rules, and pay plan policies for decision-making.
• Serve as a full-line supervisor.
• Perform other duties within the scope of the role.

Skills

Power BI

Excel

Data visualization

HR analytics

Communication

Education

Bachelor's degree

Tools

Power BI

Excel

Access

Job description

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date: Sep 18, 2026

Location:
Springfield, IL, US, 62704

Job Requisition ID: 58929

Opening Date: 09/18/2026

Closing Date: 10/02/2026

Agency: Department of Commerce and Economic Opportunity

Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015

Skill Option: General Administration/Business Marketing/Labor/Personnel

Bilingual Option: None

Salary: Anticipated Starting Salary is $8,625 - $10,178 monthly

Job Type: Salaried

Category: Full Time

Number of Vacancies: 1

Bargaining Unit Code: None

Merit Comp Code: Confidential Exclusion from RC063 Collective Bargaining Coverage

Work Hours: Monday - Friday; 8:30a - 5:00p

Anticipated Hybrid Work Schedule Availability: 2 to 5 Days per week in office, depending on operational needs

Headquarter Location: 1011 S 2nd St, Springfield, Illinois, 62704

Work County: Sangamon

Position Overview

The Department of Commerce and Economic Opportunity (DCEO) seeks a strategic, detail-oriented professional to serve as Employee Services Manager (PSA Option 1) within the Human Resources Division. This role oversees payroll, timekeeping, benefits, and personnel transactions while ensuring compliance with the Illinois Personnel Code, CMS Personnel Rules, and collective bargaining agreements. This position also leads the development of data dashboards and reporting tools to support informed decision-making and improve operational efficiency. This is an excellent opportunity for a candidate who combines strong HR expertise with data-driven insight to enhance workforce operations in a dynamic public sector environment.

Essential Functions

• Serves as the Employee Services Manager for Department of Commerce and Economic Opportunity (DCEO) in planning, organizing, and directing the operations of Benefits, Timekeeping, Payroll, and Personnel Transactions.
• Develops, implements, and maintains reports, dashboards, and data visualization tools to support Human Resources operations and ensure strategic alignment of the Unit’s efforts with the Agency’s mission.
• Serves as a member of the DCEO Labor Relations Advisory Team by making recommendations to DCEO’s Labor Relations Administrator and providing interpretation of union contracts, supplemental agreements and past practices, CMS Personnel Rules, Code, Pay Plan and DCEO rules and policies.
• Serves as a full-line supervisor.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with courses in business, public administration, human resources, personnel administration, organizational management, or related fields of study.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience working with human resources operational functions, specifically with payroll, benefits, timekeeping, and/or labor/employee relations.

Preferred Qualifications

• Prefers five (5) years of professional work experience in a public or private organization supervising and managing multiple human resources operational units (e.g., benefits, payroll, transactions, and/or timekeeping), including ensuring compliance with federal and state regulations [e.g., Employee Retirement Income Security Act (ERISA), Affordable Care Act (ACA), Family Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and/or Workers’ Compensation].
• Prefers three (3) years of professional work experience in statewide personnel processes, policies and procedures, including a Personnel Code, Personnel Rules, Pay Plan, collective bargaining agreements, Family Medical Leave Act, Americans with Disabilities Act and/or other relevant laws and regulations.
• Prefers two (2) years of professional experience designing, developing, and utilizing interactive dashboards using tools such as Microsoft Power BI to integrate data from multiple sources.
• Prefers advanced proficiency in Excel, Power BI, Access, or other related data analysis software.
• Prefers three (3) years of professional experience managing an automated timekeeping program or payroll program.
• Prefers two (2) years of professional supervisory experience overseeing staff in a professional workplace setting.
• Prefers three (3) years of professional experience interpreting and applying collective bargaining unit contract language to determine discipline.

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This requires the ability to work evenings and weekends.
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statement of Economic Interest with the Office of Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About The Agency

The mission of the Illinois Department of Commerce and Economic Opportunity (DCEO) is to create equitable economic opportunities across the State of Illinois. By attracting and supporting major job creators, investing in communities, strengthening Illinois’ world-class workforce, fostering innovation, and ushering in the new clean energy economy, DCEO works to fortify Illinois’ reputation as a global economic powerhouse while ensuring Illinois is the best state to live, work and do business.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick days annually (Sick days carry over from year to year)
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html

Statement Of Economic Interest

This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

Nearest Major Market

Springfield