Employee Services Advisor - Advanced

Exxon Mobil; Spring (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Monthly retirement annuity

Savings plan with company match

Workplace flexibility

Medical, dental and vision plans

Wellbeing programs

Counseling services

Disability insurance

Job summary

ExxonMobil is seeking an Employee Services Advisor - Advanced to handle investigations, escalations, and case management across a designated geography. You will serve as a trusted consultant to support fair, timely outcomes and contribute to broader inclusion initiatives.

The role emphasizes independent operation, structured case handling, and collaboration with security or legal teams as needed. Providing local insights into workforce dynamics, you will help drive continuous improvements within

Qualifications

• Experience handling investigations, escalations, and case management with an impartial approach.
• Ability to lead process improvements and participate in special diversity initiatives.
• Strong judgment and independent work style, with cross-functional collaboration.

Responsibilities

• Act as a consultant and mentor, assisting the team in conducting comprehensive, timely, and impartial reviews of disciplinary actions, complaints, and investigations
• Utilize a structured, impartial, and considerate approach to complex case management
• Lead initiatives to identify efficiencies and implement process improvements. Participate in special projects as needed focused on Inclusion and Diversity (IIP, ERGs)
• Function as a specialist for a specific country or location / site, providing local insights into workforce dynamics, labor risks, and the labor environment
• Operate independently with minimal supervision required

Skills

Investigations

Case management

Process improvement

Inclusion & Diversity

Job description

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For well over a century, ExxonMobil has been at the heart of creating and growing a modern world. We embrace the power and promise of technology, pushing the boundaries of what's possible. For billions around the world, lives are better and last longer because of the innovative problem solving and reliable energy we provide. And when it comes to developing industrial solutions to reduce carbon emissions, ExxonMobil is truly the leader.

We don"t stop at "good enough." We are committed to doing what's right, even if it's difficult or unpopular. We hold ourselves to high standards, challenge what's possible and invest in innovation to meet society's critical needs.

Real change begins with bold questions, drive, and ambition. Here, your talent, determination and contributions shape how far you'll go and the impact you'll make along the way.

Our future success depends on exceptional people. We invest in developing talent through meaningful work, challenging assignments, mentorship, and experiences that help build the next generation of leaders.

Our Culture

We are uniquely ExxonMobil. Integrity, care, excellence, resilience and courage, these core values determine how we work every day. At ExxonMobil, our values aren't just words— they're how we show up, focused on delivering the right answer, the right way, every day.

About Houston

ExxonMobil's state-of-the-art campus north of Houston serves as home to its Upstream, Product Solutions and Low Carbon Solutions businesses and their associated service groups. The facility opened in 2014 and accommodates more than 10,000 employees and visitors.

By bringing many global functional groups together, the campus provides employees with the tools and capabilities needed today, and in the future, to achieve business objectives and accelerate the discovery of new resources, technologies and products. It was designed to foster improved collaboration, creativity and innovation and enhance the company’s ability to attract, develop and retain the top talent in the industry.

The campus is located in Spring, Texas, on 385 wooded acres immediately to the west of Interstate Highway 45 (I-45), at the intersection of I-45 and the Hardy Toll Road, approximately 25 miles from the cultural vibrancy of downtown Houston.

The campus was constructed to the highest standards of energy efficiency and environmental stewardship. Its design incorporates extensive research into best practices in building and workplace design through extensive benchmarking of the world’s top academic, research, and corporate facilities.

About

Learn more about what we do in Houstonhere .

Job Group Capability

Human Resources

Job Group

Talent Management

Job Role Description

The Employee Services Advisor - Advanced delivers a portfolio of ES work (investigations, escalations, case mgmt.) tied to a specific geography or scope of work (complaints & investigations). May serve as a point of contact for law / security in scenarios tied to threats of workplace violence

Job Role Responsibilities

• Act as a consultant and mentor, assisting the team in conducting comprehensive, timely, and impartial reviews of disciplinary actions, complaints, and investigations
• Utilize a structured, impartial, and considerate approach to complex case management
• Lead initiatives to identify efficiencies and implement process improvements. Participate in special projects as needed focused on Inclusion and Diversity (IIP, ERGs)
• Function as a specialist for a specific country or location / site, providing local insights into workforce dynamics, labor risks, and the labor environment
• Operate independently with minimal supervision required

Functional Skills

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life.

We offer you:

• Plan: Enrollment is automatic and at no cost to you. The basic benefit is a monthly annuity to be paid to you in retirement for the rest of your life.
• Savings Plan: You can contribute between 6% and 20% of your pay and are encouraged to enroll right away. If you contribute at least 6% to your savings plan, the Company will contribute a 7% match.
• Workplace Flexibility: We have several programs such as “Flex your Day”, providing ad-hoc flexibility around when and where you work, as well as longer-term programs such as leaves of absence and part-time work.
• Comprehensive medical, dental and vision plans.
• Culture of Health: Programs and resources to support your wellbeing.
• Employee Health Advisory Program: Provides confidential professional counseling for you and your family, including tools and resources promoting mental health and resiliency at no additional cost to you.
• Disability Plan: Income replacement for when you cannot work due to illness or injury occurring on or off the job. Enrollment is automatic and at no cost to you.

Please note benefits are subject exclusively to the terms of each plan’s governing documents and may be changed from time to time without notice, subject to applicable law.

ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information or physical or mental disability.

Alternate Location:

Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship or service relationship.

Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

Alternate Location:

Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship or service relationship.

Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

Nearest Major Market: Houston

Job Segment: Research