Employee Resource Center Specialist II

The Chefs' Warehouse; New Bedford (MA); On-site; USD 55,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Employee Resource Center Specialist II to join their HR team. This role focuses on providing advanced support to employees and managers across various HR topics, ensuring compliance with policies and regulations while delivering exceptional service. The ideal candidate will have a solid background in HR practices, strong problem-solving skills, and the ability to manage sensitive information with professionalism. Join a company that values quality and relationships, and be part of a team that supports the world's best chefs with the finest ingredients.

Benefits

Paid Vacations

Paid Holidays

Health, Dental and Medical Benefits

Weekly Pay

Life Insurance

Employee Discounts for Travel and Events

401k

Employee Stock Purchase Plan

Qualifications

• 3-5 years of HR support experience in a shared services environment.
• In-depth knowledge of HR practices and employment regulations.

Responsibilities

• Serve as a point of contact for HR-related inquiries and support.
• Perform audits and data integrity reviews to ensure compliance.

Skills

HR Practices and Policies

Problem-Solving Skills

Communication Skills

Data Integrity Audits

Regulatory Compliance Knowledge

Education

Associate's Degree in Human Resources

Bachelor's Degree in Business Administration

Tools

HRIS Platforms (Dayforce, Workday, SAP, Oracle)

Job description

About The Chefs' Warehouse
The Chefs' Warehouse, Inc. ( http://www.chefswarehouse.com ) combines exceptional quality and brand building with broadline food service distribution for more than 35 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 2,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 35,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

Mission:The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs.

Our C.H.E.F.S. Values:

Curious & Creative

Hungry For Food & Results

Forward Thinking & Flexible

Range: 55-60K

Position Summary: The Employee Resource Center Specialist II provides advanced support to employees and managers across a wide range of HR topics, including benefits, leave of absence, payroll, company policies, training, and HRIS-related inquiries. This role is responsible for thoroughly researching and resolving complex issues prior to escalating to Centers of Excellence (COEs), ensuring efficient and accurate service delivery. The Specialist also performs regular audits and data integrity reviews to ensure compliance with company policies and applicable federal and state regulations.

What You’ll Do:

• Serve as a knowledgeable and professional point of contact for HR-related inquiries, including benefits, leave of absence processes, policy interpretation, employee training, and HRIS navigation.
• Utilize available resources and internal systems to research and resolve complex questions and issues independently, escalating when necessary.
• Provide accurate and timely guidance in alignment with company policies, procedures, and regulatory requirements.
• Perform regular audits of HR transactions and data to ensure compliance with internal standards and external legal/regulatory requirements (e.g., FMLA, ADA, state leave laws).
• Provide HR Transaction Support as needed in the HRIS System(s).
• Investigate and resolve data discrepancies across HR systems; process corrections and updates to maintain data accuracy and consistency.
• Collaborate with HRIS, Payroll, Benefits, and other HR functions to resolve cross-functional issues.
• Maintain shared inbox and documentation of inquiries, research steps, resolutions, and follow-ups.
• Identify recurring issues or process gaps and make recommendations for service improvements or knowledge base updates.
• Support knowledge sharing and process documentation to help enhance the HR Service Center’s overall effectiveness.

About You:

• Associate’s degree in Human Resources, Business Administration, or a related field preferred.
• 3–5 years of experience in HR support, preferably in a shared services environment.
• In-depth knowledge of HR practices and policies, with experience supporting benefits, leave of absence, training, and HRIS-related inquiries.
• Strong working knowledge of employment regulations, including FMLA, ADA, and other federal and state-specific leave laws.
• Proficient in HRIS platforms (e.g., Dayforce, Workday, SAP, Oracle); experience performing data corrections and audits.
• Exceptional problem-solving, research, and analytical skills.
• Ability to manage sensitive information with a high level of confidentiality and professionalism.
• Strong written and verbal communication skills, with a customer-centric approach.

Preferred Skills:

• Bilingual or multilingual abilities are a plus.

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation,pregnancy, gender identityor any other characteristic protected by applicable federal, state, or local laws.We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.We are dedicated to building an inclusive and diverse workforce.