Employee Relations Specialist II

Freddie Mac; United States; Remote; USD 91,000 - 122,000; Full time

Job summary

Join a forward-thinking company as an Employee Relations Specialist, where your expertise will shape the employee experience. In this fully remote role, you'll manage complex employee relations cases, ensuring fairness and consistency while navigating high-pressure situations. With a competitive compensation package and opportunities for professional growth, this position is ideal for seasoned HR professionals looking to make a meaningful impact in a dynamic environment. Embrace the chance to contribute to a culture that values your unique contributions and supports your career development.

Benefits

Ability to work remote

Competitive compensation and benefits

Total Rewards for career and wellbeing

Professional development opportunities

Qualifications

• 5+ years in Human Resources with case investigation experience.
• Skilled in navigating high-stakes employee issues.

Responsibilities

• Resolve Tier 3 ER cases using ServiceNow or similar systems.
• Investigate and provide guidance on employee issues.

Skills

Employee Relations

Case Investigation

Conflict Resolution

Bilingual (English/Spanish or English/French)

Policy Application

Education

Bachelor's Degree in Human Resources

Professional HR Certifications (PHR/SPHR/CHRP)

Tools

ServiceNow

Workday

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Elevate Your Career at Iron Mountain

We are seeking a highly skilled and experienced Employee Relations (ER) Specialist to join our dynamic and fully remote North American HR team. This role is designed for a professional who excels in high-pressure environments, possesses a deep understanding of both the strategic and practical aspects of employee relations, and is capable of managing complex and sensitive employee issues from initiation to resolution with confidence and expertise.

What We Offer:

• Ability to work remote
• Competitive compensation and benefits package
• Total Rewards to support your career and wellbeing
• Professional development and growth opportunities

Key Responsibilities:

• Own and resolve Tier 3 ER cases using ServiceNow or a similar case management system
• Investigate independently or with partners, draft and review documentation, provide sound guidance to employees and leaders, and ensure fair and consistent policy application.
• Work closely with internal/external legal advisors, HRBPs, and other cross-functional teams.
• Offer high-touch support in emotionally charged situations and provide feedback loops post-resolution.
• Manage a high volume of service requeststhrough a self-directed queue system.
• Contribute to project work and process improvements within the ER function.
• Participate in weekly 1:1s with a supportive, non-micromanaging manager who values flexibility and work-life balance.

The ideal candidate:

• A seasoned ER professional with 5+ years in Human Resources, including significant case investigation and resolution experience-ideally from fast-moving, dynamic industries like retail or tech.
• Bilingual (English/Spanish or English/French) highly preferred.
• Comfortable working independently and remotely in a high-trust environment.
• Skilled in navigating high-stakes employee issues without losing sight of fairness, business priorities, or policy.
• Able to balance reactive case management with proactive trend analysis and policy insight.
• Familiar with tools like Workday, ServiceNow, or similar platforms.
• Bonus: Experience in union environments or shared services settings, and professional HR certifications (PHR/SPHR/CHRP).

Reasonably expected salary range: $91,100.00 - $121,400.00

Category: Human Resources