Employee Relations Specialist

Loyal Source; Orlando, Northern (FL, KY); Hybrid; USD 60,000 - 81,000; Full time

Job summary

Loyal Source is seeking an Employee Relations Specialist in Orlando to engage with employees and leaders at critical moments, ensuring an equitable and inclusive experience aligned with our policies and culture.

The role focuses on leading workplace investigations, policy creation and interpretation, performance management, medical accommodations, and data analytics while handling sensitive matters with high emotional intelligence.

Qualifications

• Bachelor's degree in Employee Relations, Human Resources or related field required or three years of human resource experience three years in employee relations preferred OR its equivalent through training, education, and other experience.
• Ability to provide guidance to employees and department heads in the area of Human Resources.
• 2+ years experience in human resources conducting high volume workplace investigations and applying employment laws (California focus noted).

Responsibilities

• Efficiently enters and maintains employee data into HRIS with high accuracy and deadlines.
• Manage employee relations workflow including investigations, documentation, and communications with candidates and management.
• Lead workplace investigations, policy creation/interpretation, performance management, and accommodations.
• Serve as HR Business Partner to resolve relations issues and support development planning.
• Handle confidential information professionally and ensure compliance with applicable laws.

Skills

Employee relations

Investigations

Policy interpretation

Attention to detail

Education

Bachelor's degree in Human Resources or related field

Tools

Workday

HRIS

Job description

Summary

The Employee Relations Specialist is responsible for engaging with employees and leaders at critical moments in the employee life cycle to ensure an equitable, inclusive, and respectful experience for all employees consistent with LSGS's policies, values, and culture. Leading workplace investigations, policy creation and interpretation, performance management, medical accommodations, workplace training, organizational change assessment, crisis response, case data analytics, and other workplace projects impacting the employee experience. Handling a wide range of complex and highly sensitive employment situations and demonstrate strong emotional intelligence to skillfully interact with employees at all levels of the organization who have a wide range of experiences and backgrounds.

Starting Pay: $70,000

Duties and Functions

• Efficiently enters and maintains employee data into Human Resources Information System (HRIS); with a high degree of accuracy while meeting all deadlines.
• Managing employee relations workflow including, but not limited to: investigations, documentation, communication with candidates as well as management team, documentation and follow up.
• Responsible for engaging with employees and leaders at critical moments in the employee life cycle to ensure an equitable, inclusive, and respectful experience for all employees consistent with LSGS's policies, values, and culture.
• Serves as the HR Business Partner for employees and managers to resolve employee relations issues, identify training needs, and support development planning.
• Leading workplace investigations, policy creation and interpretation, performance management, medical accommodations, workplace training, organizational change assessment, case data analytics, and other workplace projects impacting the employee experience.
• Handle a wide range of complex and highly sensitive employment situations and demonstrate strong emotional intelligence to skillfully interact with employees at all levels of the organization who have a wide range of experiences and backgrounds.
• Conduct complex and sensitive workplace investigations with little supervision, including determining appropriate investigation strategies, leading witness interviews and document review, and determining findings and recommendations for appropriate resolution. Investigation topics include, for example, discrimination, harassment, retaliation, theft, conflicts of interest, and other policy violations.
• Ensures compliance with all company policies and procedures and Federal, State and Local laws and regulations which pertain to Human Resources.
• Ensure customer satisfaction by responding to phone calls and emails regarding employee data and general human resources inquiries.
• Collect, maintain and update Employee records including update work locations, pay rates, PTO, status changes, password resets as needed.
• Assists with inquires and issues related to benefits and other administrative HR processes, Triage employee inquiries and connect them to the right subject matter expert when necessary.
• Identify opportunities to improve HR programs and propose solutions to increase efficiencies across the team.
• Partners with other department Managers to assess, respond and elevate employee issues as needed to ensure appropriate resolution.
• Manages monthly projects and reports.
• Handle confidential information and matters of discretion in a professional manner.
• Knowledge of workers compensation processes, ADA accommodations, FMLA and other LOA.
• Escalate issues as necessary to HR Leadership.
• Other duties as assigned by manager.

Education and Experience

EDUCATION/CERTIFICATION: Bachelor's degree in Employee Relations, Human Resources or related field required or three years of human resource experience three years in employee relations preferred OR its equivalent through training, education, and other experience.

REQUIRED KNOWLEDGE: Ability to provide guidance to employees and department heads in the area of Human Resources.

EXPERIENCE REQUIRED: 2+ experience in human resources conducting high volume workplace investigations. 2+ experience processing workers compensation, ADA accommodations, FMLA and other LOA. Experience applying California employment laws and regulations is required.

Preferred Requirements

Experience with Workday highly preferred.

Knowledge/Skills/Abilities (KSA)

• Knowledge of the basic principle of all States personnel laws, rules and regulations.
• Knowledge of related computer applications including database entry and Microsoft.
• Strong and effective communication skills - written & oral in English and Spanish preferred.
• Able to communicate and work well independently and in a team environment and must be self-directed with minimal supervision.
• Familiar with California Federal DOL, Wage & Hour rules and laws.
• Familiar with California Employee Laws and EEOC guidelines.
• Ability to effectively document and maintain HR related policies & procedures, interviews and investigations.
• Ability to prioritize and continuously follow up on projects and deadlines.
• Ability to explain complicated subjects to different skill levels.
• Excellent customer service skills, strong problem-solving skills and attention to detail and solid organizational skills.
• Proven ability to work under steady pressure with frequent interruptions and a high degree of contact by phone and email.
• Flexible and willing to handle an ever-changing work environment.
• Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records and reports.
• Competent in the use of MS Word and Excel.
• Authorized to work in the United States.

Supervisory Responsibilities

There are no supervisory responsibilities.

Work Environment/Condition

An indoor office space with proper lighting and climate-controlled setting.

Physical Demands

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at [e-mail].

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at [e-mail]. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.