Employee Relations & Payroll Administrator

NCCM COMPANY; Town of River Falls (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

NCCM COMPANY seeks an Employee Relations & Payroll Administrator to support plant operations and employees at the River Falls site. You will manage payroll, timekeeping, benefits questions, onboarding, and confidential personnel records while partnering with plant leadership.

You will act as a trusted resource for employee matters, ensure policy consistency, and coordinate with Finance on payroll reporting and year-end tasks.

Qualifications

• High school diploma or equivalent; associate degree or coursework in business administration, payroll, or HR preferred.
• Two or more years in payroll, employee administration, HR, or office administration preferred.
• Payroll and timekeeping experience strongly preferred; manufacturing experience is a plus.

Responsibilities

• Serve as a trusted point of contact for employees regarding policies, benefits, payroll, attendance, and routine employment matters.
• Coordinate plant recruiting activities and onboarding.
• Maintain confidential employee files and records; process new hires, transfers, promotions, leaves, and terminations.
• Coordinate attendance documentation and PTO records; assist with benefits enrollment and changes.
• Prepare employee communications and support employee engagement activities.
• Provide payroll and timekeeping administration; review timecards and resolve discrepancies.
• Maintain payroll records and coordinate with Finance or outside providers.

Skills

Interpersonal skills

Attention to detail

Confidentiality

Organizational skills

Communication skills

Microsoft Office

ERP systems

Independent worker

Education

High school diploma

Associate degree or coursework in business administration

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

ERP systems

Job description

Position Summary

The Employee Relations & Payroll Administrator supports NCCM employees and plant operations by serving as a primary point of contact for day-to-day employee needs and administering payroll, timekeeping, and employee records.

Essential Duties & Responsibilities

Employee Relations & Employee Administration

• Serve as an accessible and trusted point of contact for employees regarding workplace questions, policies, benefits, payroll, attendance, and other routine employment matters.
• Build positive working relationships with employees, supervisors, and plant leadership and maintain a visible, approachable presence within the plant.
• Assist employees and supervisors with understanding and consistently applying company policies, procedures, and workplace expectations.
• Coordinate plant recruiting activities, including job postings, applicant communication, interview scheduling, preemployment requirements, newhire paperwork, orientation, and onboarding.
• Maintain accurate and confidential employee personnel files and electronic records.
• Process and maintain documentation related to new hires, transfers, promotions, leaves, status changes, and terminations.
• Coordinate attendance documentation and maintain applicable employee leave and PTO records.
• Assist employees with benefits enrollment, changes, and routine benefit questions.
• Prepare and distribute employee communications, notices, and other company information.
• Support employee recognition programs, plant meetings, events, and employee engagement activities.
• Provide administrative support for workplace injury reporting, workers' compensation documentation, and returnto work information in coordination with plant management and appropriate company resources.
• Address routine employee concerns and elevate matters involving discipline, investigations, harassment, discrimination, terminations, or other sensitive issues to appropriate management or Human Resources.
• Maintain professionalism, confidentiality, fairness, and consistency when handling employee matters.

Payroll & Timekeeping Administration

• Coordinate and administer the plant's payroll and timekeeping process, ensuring employee time and payroll information is accurate, complete, and submitted according to established payroll schedules.
• Review employee timecards and work with employees and supervisors to resolve missing punches, discrepancies, and other timekeeping issues.
• Process authorized payroll changes, including pay rates, deductions, benefit changes, direct deposits, PTO, and other adjustments.
• Maintain accurate payroll and timekeeping records and assist employees with payroll, paycheck, direct deposit, PTO, and timekeeping questions.
• Coordinate payroll information with Finance, Accounting, or outside payroll providers as applicable.
• Assist with payroll reporting, reconciliation, and yearend documentation.
• Maintain strict confidentiality and security of all payroll and employee information.

Office & Plant Administration

• Answer and route incoming telephone calls and assist employees, visitors, vendors, and customers as needed.
• Coordinate incoming and outgoing mail, deliveries, office supplies, forms, and administrative materials.
• Prepare correspondence, reports, spreadsheets, labels, and other documents.
• Maintain organized electronic and paper filing systems.
• Assist with scheduling meetings, preparing meeting materials, and coordinating employee and company events.
• Provide administrative support to other departments as workload and business priorities permit.
• Help maintain a professional, organized, and welcoming plant office environment.

Shipping & Logistics Support

• Provide light administrative and backup support to the plant shipping function as needed.
• Prepare routine shipping paperwork, packing slips, labels, and related documentation.
• Assist with smallpackage shipments and routine pickup or delivery coordination.
• Provide basic shipping administrative coverage during breaks, absences, or periods of increased workload.

Shipping responsibilities are secondary to the position's employee relations, payroll, and administrative responsibilities and do not include primary responsibility for freight management, complex logistics coordination, or shipping operations.

Qualifications

Education & Experience

• High school diploma or equivalent required; associate degree or coursework in business administration, accounting, payroll, employee relations, or a related field preferred.
• Two or more years of experience in payroll, employee administration, human resources, office administration, or a related position preferred.
• Payroll and timekeeping experience strongly preferred.
• Previous manufacturing or industrial experience preferred.

Knowledge, Skills & Abilities

• Strong interpersonal skills with the ability to build trust and positive working relationships with employees at all levels.
• Strong attention to detail and accuracy, particularly when handling payroll and employee information.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive matters.
• Ability to recognize when employee concerns should be elevated to management or Human Resources.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Experience with payroll, timekeeping, employee management, or ERP systems preferred.
• Ability to work independently while functioning effectively as part of the plant team.
• Dependable, approachable, flexible, and serviceoriented.

Work Environment & Physical Requirements

This position works primarily in an office environment within an active manufacturing facility and regularly interacts with employees throughout the plant. The employee may enter production and shipping areas where required personal protective equipment and safety procedures apply. The position requires the ability to perform general office duties for extended periods, move throughout the manufacturing facility, and occasionally lift and carry office supplies, employee materials, packages, or similar items. Some flexibility in work hours may be required to support employees working across plant shifts.

Success in This Position

A successful Employee Relations & Payroll Administrator will be:

• Approachable: Builds trust and positive working relationships with employees and supervisors.
• Trustworthy: Handles payroll, employee information, and sensitive matters with discretion.
• Accurate: Demonstrates strong attention to detail, particularly with payroll and employee records.
• Responsive: Follows through promptly on employee and operational needs.
• Organized: Effectively manages payroll deadlines and competing administrative priorities.
• Flexible: Supports the broader needs of the plant while maintaining focus on primary responsibilities.

Disclaimer

This job description describes the general nature and level of work performed in this position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may be modified based on business needs.