Employee Relations Partner

Goodwill-of-Greater-Washington-; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Personal time off (PTO)

Paid holidays

Life insurance

Disability benefits

Medical benefits

Dental and vision benefits

Pet insurance

Employee discounts

Employee assistance program (EAP)

401(k) plan with match

Job summary

Goodwill-of-Greater-Washington- is seeking an Employee Relations Specialist to advise managers and staff on policy interpretation and performance management in the DC metro area.

The role conducts internal investigations, supports morale and retention initiatives, documents processes, and trains staff in conflict resolution and discipline. Frequent travel to DC, MD, and VA is expected as part of the job.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Two years’ HR experience in employee relations or dispute mediation.
• Knowledge of federal/state employment laws and updates.
• Ability to analyze HR data for key indicators.
• Strong Microsoft Office skills with attention to detail.
• Excellent verbal and written communication.
• Strong customer service skills across staff levels.
• Multitask, prioritize, and meet deadlines.
• Flexibility to adjust to changing business conditions.
• Requires own transportation for frequent off-site travel.

Responsibilities

• Provide HR guidance and recommendations to managers and staff for policy interpretation and performance management.
• Conduct investigations of internal complaints and employee grievances.
• Recommend practices to improve employee relations and morale.
• Ensure proper documentation and advise on progressive discipline steps.
• Train staff on disciplinary actions, employee relations, and conflict resolution.
• Evaluate metrics and advise on turnover and retention improvements.
• Assist with referrals to third-party resources for anger management and support.
• Conduct retention and exit interviews and analyze findings.
• Propose policy updates in response to changing regulations.
• Prepare and present required reports.
• Represent the department on internal/external committees and special projects.
• Respond to government/legal inquiries and assist with filings.

Skills

Microsoft Office

Verbal & written communication

Customer service

Multitasking

Policy interpretation

Education

Bachelor’s degree in HR or related field

Job description

Overview

Responsible for the assisting with employee relations and conflict resolution. Provides support, training, guidance, and recommendations to Donated Goods Managers and Contracts Project Managers and is an advocate for team members. Reviews disciplinary actions. Mediates disputes and offers solutions to help reduce conflicts, lower turnover, and create a positive working environment. Frequent travel is required within the Washington, DC metropolitan area (DC, MD and VA). This position is responsible and will be held accountable for behaving in accordance with divisional and organizational RISE values and expectations.

Goodwill offers exciting opportunities for professional growth, and robust benefits,

• personal time off (PTO)
• paid holidays
• basic life insurance
• short/long term disabilitybenefits
• individualand family medical
• dental and vision benefits
• pet insurance
• generous employee discounts
• and access to an employeeassistanceprogram (EAP)
• 403(b)/401(k) plan with match available after 1 year.
• Bonuseligible.

Responsibilities

Competencies:

• Integrity & Trust
• Customer Focus
• Action Oriented
• Strategic Agility

Essential Duties and Responsibilities:

1. Provides effective legal and appropriate Human Resources guidance and recommendations to managers and direct line associates for problem resolution regarding policy interpretation and performance management.

2. Conducts investigations of internal complaints and concerns, including allegations of violations of company policies, code of conduct, working conditions, disciplinary actions, and employee and applicant grievances.

3. Recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation and related measurements of success.

4. Ensures proper documentation of employee relations issues and advises managers and supervisors about the steps in the organization’s progressive discipline system.

5. Trains staff of proper disciplinary action, employee relations, and conflict resolution.

6. Evaluates established metrics and provides recommendations for positively impacting turnover and retention.

7. In conjunction with RISE Coaches assists in referrals to third party providers to offer resources in anger management, conflict resolution, and other associate supports.

8. Conducts retention and exit interviews and provides analysis of findings.

9. Makes recommendations to amend policies practices and procedures where current and pending legal regulations may impact policy or organization.

10. Prepares and presents required and special reports.

11. Serves as department representative to various internal and external committees or panels and participates on special projects as necessary.

12. Responds to and/or appears at various government/legal hearings as directed to include preparing input for AAP, EEO-1 and Vets -100 and other government filings.

13. Performs other duties as assigned or as may be necessary.

Supervisory Responsibility:This position has no supervisory responsibilities.

Qualifications

Required Qualifications:

1. Bachelor’s degree in Human Resources, Business Administration, or a related field.

2. Minimum two years previous experience working in a HR environment in employee relations or mediating grievances/disputes.

3. Knowledge of federal and state employment/labor laws and the ability to understand and apply federal, state, local changes and/or new regulations/laws pertaining to human resources.

4. Ability to analyze human resources data for critical indicators.

5. Strong Microsoft Office skills.

6. Demonstrated verbal and written communication proficiency with excellent attention to detail.

7. Strong customer service skills and ability to communicate with all levels of staff.

8. Ability to multitask, prioritize, and follow through on assignments.

9. Ability to be flexible and adjust and respond positively to changing business conditions.

10. Must have own transportation due to required frequent travel to off-site locations.

Preferred Qualifications:

1. Specialized training in employee relations, employment law, organizational planning, organization development, or labor relations preferred.

2. PHR certified; membership in professional HR accredited association (SHRM).

3. Spanish language or ASL ability.

4. Experience working in retail or company with large numbers of entry level employees.

5. Previous experience in a federal contracting environment.

6. Knowledge of EO 11246 preferred.

7. Experience with OFCCP Compliance Reviews.8. Experience with EEO-1 and VETS-100 reporting a plus.