Employee Relations Partner

Mass General Brigham (Enterprise Services); Somerville (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization is seeking an Employee Relations Partner to provide guidance and support on labor relations and HR policies. This role involves managing employee relations issues, conducting investigations, and working collaboratively with the leadership team. The ideal candidate will have 3-5 years of experience in Employee Relations or Human Resources, along with a Bachelor's degree in a related field. This position offers the opportunity to contribute to a proactive and positive workplace environment.

Qualifications

• 3-5 years of experience in Employee Relations or a Human Resources role required.
• Experience may be substituted for a degree in relevant fields.

Responsibilities

• Advise on employee and labor relations situations and personnel policies.
• Conduct investigations and present findings on employee concerns.
• Collaborate on complex employee relations cases with leadership.
• Manage accommodation requests and monitor staff engagement through data.

Skills

Action Oriented

Collaborates

Communicates Effectively

Customer Focus

Manages Conflict

Situational Adaptability

Values Differences

Education

Bachelor's Degree Related Field of Study

Job description

Summary

Responsible for advising managers and HR Business Partners (HRBPs) regarding employee and/or labor relations situations and the interpretation of personnel policies, labor contracts as well as state/federal employment laws. The ERLR Partner will provide comprehensive internal employee and labor relations consultation, conduct investigations, present findings and recommendations, support collective bargaining negotiations and develop and maintain positive working relationships with staff, leadership and union representatives. The ERLR Partner will develop and evaluate overall employee and labor relations trends/themes and proactively make recommendations to address root causes. They will partner with the MGB Centers of Excellence (COEs) including the Employee and Labor Relations team as well as the Office of General Counsel (OGC), as needed. They will work collaboratively with the MGB Employee and Labor Relations Center of Excellence (COE) to assess training needs and assist in the delivery of training as appropriate on employee relations and labor issues.

Essential Functions

• Provides guidance and support related employee and labor relations including policy and contract interpretation and implementation, performance management, corrective action, employment terminations (including reduction in force), appeal/grievance process and conflict resolution.
• Addresses concerns from workforce members that impact employee experience. Conducts confidential, objective and thorough investigations. Prepares and presents reports of the findings and provides consultation regarding the implementation of action plans to address concerns.
• Partners with the MGB ERLR COE and OGC on complex ERLR cases, demand letters, collective bargaining negotiations, labor arbitrations and other proceedings as necessary.
• In partnership with the ERLR COE, consults with business leaders on maintaining positive employee relations. Assists the ERLR COE in conducting climate surveys as needed to assess the general environmental tone within a department or between departments to determine areas of employee concern. Partners with HRBP and leadership to develop action plans to address issues.
• Manages ADA, religious, and pregnancy accommodation requests using HR case management system. Conducts interactive dialogue process with employee, operational leadership, Occupational Health, and other necessary participants for all accommodation requests, including requests for religious, medical, or pregnancy-related accommodations.
• Using data including all workforce dashboards - identifies gaps, themes, trends and root causes impacting staff engagement and retention, effective performance, delivery of services and organizational strategy.

Education

• Bachelor's Degree Related Field of Study required
• Experience can be accepted in lieu of a degree

Experience

• 3-5 years Employee Relations/Labor Relations or Human Resources Business Partner Level role or equivalent experience required

Knowledge, Skills and Abilities

• Action Oriented - Taking on new opportunities and tackling challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Manages Conflict - Handling conflict situations effectively, with a minimum of noise.
• Situational Adaptability - Adopting an approach and demeanor in real time to match the shifting demands of different situations.
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.