Employee Relations Manager

Aramark; Philadelphia (Philadelphia County); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

PTO & holidays

Volunteer days

Medical plans

Adoption Assistance & Paid Parental Le

Tuition Funding & Scholarship

Retirement plan with match

Job summary

Aramark is seeking an Employee Relations Specialist - Accommodations in the United States to advise on ADA accommodations and ensure compliant, fair outcomes. You will guide managers, conduct interactive dialogues, and coordinate with HR, benefits and third-party admins to resolve matters while maintaining documentation and SLA compliance.

The role requires 5+ years in ER/HR with ADA experience, a Bachelor's in HR or related field, and strong communication and confidentiality skills.

Qualifications

• Requires a Bachelor's degree in HR or related experience.
• Minimum 5+ years in employee relations/HR generalist roles including ADA matters.
• HR certification preferred.
• Experience in a multi-state environment and shared services model desirable.
• Must exercise sound judgment, neutrality and discretion.

Responsibilities

• Counsel and guide managers on ADA accommodations and related policies.
• Engage in interactive dialogues to assess accommodation requests.
• Respond to third-party administrator inquiries on accommodations.
• Suggest resolutions for ER/PM/disciplinary matters for accommodated employees.
• Collaborate with HR partners, benefits, labor relations and third-party admins.
• Assist in resolving complaints related to accommodations, including discrimination or hostile environment claims.
• Provide ER policy guidance and interpretation to employees and managers.
• Maintain case documentation and use the case management system.
• Review dashboard metrics to ensure SLA adherence and productivity.
• Identify opportunities to improve quality, productivity or service levels.
• Perform other duties as assigned.

Skills

Communication skills

Discretion & confidentiality

Analytical thinking

Time management

Spanish language (preferred)

Education

Bachelor's degree in HR or relevant experience

Tools

Microsoft Office

Case management system

Job description

Job Description

The Employee Relations Specialist - Accommodations is responsible for providing support and guidance, including recommending effective solutions to managers, employees and applicants in matters related to ADA accommodations. These accommodations may be based on the employee's own medical condition, including pregnancy and conditions associated with pregnancy/post pregnancy, deeply held religious beliefs, or gender identity. The ER Specialist - Accommodations is also responsible for ensuring support, guidance and solutions are compliant with applicable legislation and consistent with Aramark's overall employment policies and practices.

Job Responsibilities

• Counsel, guide, educate and recommend solutions to managers on matters related to job or workplace accommodations.
• Conduct interactive dialogues with requesting employees as needed to understand accommodation requests and determine if reasonable accommodations may exist.
• Respond to requests and escalations from third party administrator for Accommodations.
• Recommend resolution of employee relations and/or performance management/disciplinary matters, including terminations, regarding employees who are currently or were recently receiving an ADA accommodation or who are covered by a related policy such as FMLA or Aramark's Short-Term Disability, Long Term Disability, or Workers Compensation programs.
• Interact and collaborate to obtain or provide needed information to manage work to completion with other stakeholders, such as HR Business Partners, Employee Benefits, Labor Relations, myHR -ER members, Worker's Compensation and Aramark's Accommodations third party administrator.
• Assist myHR - ER team in resolving employee complaints related to job or workplace accommodations, including allegations of discrimination, harassment, or hostile environment based on disability or job or workplace accommodation matters.
• Provide non-routine ER Policy consultation, guidance and interpretation for employees and managers.
• Maintain documentation of work in accordance with myHR - Employee Relations practices and standards, including use of case management system.
• Review dashboard metrics daily to optimize productivity and ensure work is completed in accordance with service level agreements (SLAs)
• Identify opportunities for improved quality, productivity, or service levels related to Accommodations. Escalates to Team Lead as appropriate.
• Other duties as assigned.

Qualifications

• Bachelor's degree in HR or relevant experience required
• 5+ years of experience in employee relations/HR generalist, including the equivalent of 2+ years working with ADA accommodation matters.
• HR certification is preferred.
• Experience working in a multi-state environment.
• Experience working in a shared services model desired.
• Exercise sound judgment and make decisions in a fair and consistent manner.
• Ability to handle stressful situations with grace and diplomacy and remain neutral in employee relations matters.
• Communicate effectively, both verbally and in writing, with individuals at all levels within the organization.
• Ability to handle sensitive and highly personal information on a daily basis and maintain confidentiality.
• Work independently to analyze data and provide management with constructive recommendations.
• Ability to prioritize caseload in accordance with established SLAs and standards.
• Proficient in Microsoft Office and experience with case management technology preferred.
• Bilingual in Spanish preferred

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.

Benefits

Flexible work arrangements
- Paid Time Off (PTO), Vacation, nine (9) paid holidays
- Volunteer days, community partnerships, Employee Assistance Program
- Your choice of three medical plans, two carriers to choose from & My Healthy Changes well-being program
- Adoption Assistance & Paid Parental Leave
- Tuition Funding Sources and Scholarship Programs
- Retirement plan with match on annual contributions

Flexible work arrangements
- Paid Time Off (PTO), Vacation, nine (9) paid holidays
- Volunteer days, community partnerships, Employee Assistance Program
- Your choice of three medical plans, two carriers to choose from & My Healthy Changes well-being program
- Adoption Assistance & Paid Parental Leave - Tuition Funding Sources and Scholarship Programs
- Retirement plan with match on annual contributions