Employee Relations Leader - Baton Rouge

Lensa; Baton Rouge (LA); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative and growth-focused company is seeking an Entry Level Client Relations Manager to support crew relations investigations. This fully remote role involves conducting thorough investigations into sensitive crew issues, ensuring compliance with company policies, and collaborating with internal teams to resolve concerns. Ideal candidates will have a strong background in human resources, exceptional interpersonal skills, and the ability to manage confidential information. Join a dynamic team dedicated to fostering a positive work environment and making a meaningful impact in the restaurant industry. If you are self-driven and passionate about people, this opportunity is perfect for you!

Qualifications

• 3+ years of HR or compliance experience in crew relations.
• Exceptional interpersonal and communication skills required.

Responsibilities

• Investigates crew concerns and allegations with objectivity.
• Manages end-to-end investigation processes and documentation.
• Analyzes casework data to identify trends and recommendations.

Skills

Human Resources Experience

Interpersonal Skills

Analytical Skills

Communication Skills

Detail-oriented

Organizational Skills

Confidentiality Management

Education

Bachelor's Degree

SHRM Certification (PHR or SPHR)

Tools

Microsoft Office Suite

Job description

Entry Level Client Relations Manager (Fully Remote)

At Raising Cane’s Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.

Job Description

The Crew Relations Leader is responsible for partnering with our restaurants and leaders to provide support, which includes conducting comprehensive, end-to-end investigative support for crew concerns (e.g., allegations of harassment, discrimination, retaliation, and wage & hour violations). This role is a dedicated resource that focuses on conducting fair, unbiased, and consistent investigations and providing support for performance management.

Your Impact and Responsibilities:

1. Promptly and objectively investigates highly sensitive crewmember issues, concerns and allegations ranging from moderate to high risk in close collaboration with business partners (as appropriate) and in alignment with the company’s policies, procedures, and standards.
2. Manages the end-to-end investigation process.
3. Manages assigned casework in an orderly, timely manner.
4. Maintains and tracks all matters in a centralized database following documentation, reporting, and confidentiality standards.
5. Documents investigations accurately, thoroughly, and in a clear, organized manner.
6. Analyzes data from various internal systems as appropriate.
7. Brings investigations to timely resolution.
8. Exercises sound judgment and escalates matters to the appropriate parties.
9. Supports crisis situations in partnership with the appropriate internal teams.
10. Analyzes aggregate casework data to identify systemic issue trends and makes recommendations in partnership with internal teams for review.
11. Supports responding to claims and charges from regulatory and/or administrative agencies.
12. Supports performance management of crew (e.g., coaching, feedback on areas of opportunity, and redirectives).

Qualifications

1. 3+ years of human resources or employment compliance experience in providing crew relations investigation support to a large-scale, growth-oriented restaurant, customer, or retail organization.
2. Able to handle highly confidential information and maintain strict confidentiality in a time-sensitive manner.
3. Exceptional people and interpersonal skills.
4. Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing.
5. Self-driven, flexible, and highly energetic with strong analytical, written, and verbal communication skills.
6. Able to work effectively and efficiently both independently and collaboratively.
7. Advanced in Microsoft Office Suite: Excel, PowerPoint, Access, Outlook, and Word.
8. Bachelor’s degree or equivalent experience.
9. SHRM certification, PHR or SPHR, preferred.

Additional Information

The physical work environment for this role includes a combination of working from a home-based office, representing Raising Cane’s out in the community, traveling throughout the division, as well as time spent in our Restaurants. This can and will include working in a fast-paced kitchen and interacting with and serving customers. This requires extended periods of physical exertion such as walking, standing and lifting. It also includes working both inside and outside in varied temperatures, with and around food products and common allergens, industrial equipment, commercial cleaning products, and requires use of personal protective equipment and ergonomic activities necessary to complete the job function.

All your information will be kept confidential according to EEO guidelines.