Employee Relations Lead: Growth Path & Data-Driven Culture

Mastercard Inc.; Springfield (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Mastercard Inc. in Springfield, MO is seeking an Employee Relations Manager to elevate the team through data-driven storytelling and strong listening skills.

The role carries a salary range of $90,000 to $130,000 with a pathway from manager to lead as you grow, offering benefits and flexible options in a temporary schedule. You will bridge professionalism and delegation, ensure realistic expectations, and foster a collaborative culture in the Springfield office while owning a defined slice of

Qualifications

• Storytelling instincts that turn data into a decision.
• Familiarity with the Springfield market and local general landscape.
• Proven aptitude for Active Listening, ideally near Springfield, MO.
• A solid foundation in Prioritization, refined over 8+ years.
• Flexibility to adapt your approach as business needs evolve.
• Strong rapport-building skills and a genuinely positive presence.
• 6 years of learning when to trust the process and when to break it.

Responsibilities

• Bridge Professionalism and Delegation so neither team works in the dark.
• Keep manager expectations grounded in what the temporary role can deliver.
• Champion a positive, collaborative culture throughout the Springfield, MO office.
• Hand off Prioritization work clean enough that nobody has to ask twice.
• Convert Professionalism chaos into a backlog someone can actually work.
• Find the quality-focused workaround when the official path is blocked.
• Own one slice of Mastercard's general mission end to end.

Skills

Storytelling

Active listening

Prioritization

Flexibility

Rapport building

Understanding local market

Communication

Job description

Mastercard Inc. in Springfield, MO is seeking an Employee Relations Manager to elevate the team through data-driven storytelling and strong listening skills.

The role carries a salary range of $90,000 to $130,000 with a pathway from manager to lead as you grow, offering benefits and flexible options in a temporary schedule. You will bridge professionalism and delegation, ensure realistic expectations, and foster a collaborative culture in the Springfield office while owning a defined slice of