Employee Relations & Engagement Manager

Perkins School for the Blind; United States; On-site; USD 82,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Wellness programs

HRA

FSAs

Life & Long-Term Disability Insurance

401(k) Plan with employer match

Tuition reimbursement

Paid Time Off

Recognition programs

EAP

Legal services

Referral bonuses

Credit union access

Pre-tax MBTA passes

Job summary

Perkins School for the Blind in Watertown seeks an Employee Relations & Engagement Manager to lead investigations, advise leadership, and foster a healthy, equitable workplace.

You will partner with HR and Legal, coach managers on performance and compliance, analyze ER data, and drive engagement and inclusion initiatives across campus.

The role requires 5–7+ years in HR focused on employee relations, with SHRM certifications preferred, and a commitment to supporting staff, families, and students.

Qualifications

• Bachelor’s degree in HR, Business Administration, or related field (or equivalent practical experience).
• Advanced certifications (e.g., SHRM-CP/SCP, SPHR) are a strong plus.
• 5–7+ years of progressive HR experience focused on employee relations and investigations.

Responsibilities

• Core Employee Relations & Investigations: serve as the primary resource for employees and supervisors on workplace concerns, conduct investigations with documentation, and coach managers through conflicts.
• Performance Management & Manager Coaching: partner with supervisors on performance processes, coaching, and development of PIPs.
• Policy, Compliance & Job Architecture: ensure compliance with laws, update handbooks and policies, manage job evaluation and visa processes.
• ER Analytics, Engagement & Inclusion: analyze ER data and promote inclusion and engagement initiatives.

Skills

Employee relations

Workplace investigations

Performance management

Policy compliance

People analytics

IDEA inclusion

Education

Bachelor's degree in HR or related field

SHRM-CP/SCP or SPHR certification

Job description

Perkins helps children with disabilities find their place in the world. An international NGO, we are committed to delivering best-in-class education to children, providing immersive training and support to professionals and families, advocating for inclusion, and accelerating innovation for people with disabilities. At Perkins, we think courageously, act collaboratively, and we own our work. Join a supportive community committed to growth where your work makes a difference.

What you can expect as our Employee Relations & Engagement Manager As our Employee Relations & Engagement Manager, you will serve as the organization’s primary subject matter expert, advocate, and key advisor on all employee relations matters across campus. Your primary directive is to champion a healthy, equitable, and harmonious workplace environment by serving as a trusted partner to both staff and leadership. In this dedicated ER-focused role, you will take the lead on managing complex workplace issues, conducting objective workplace investigations, and guiding managers through sensitive performance management and conflict resolution. While collaborating with broader People Ops functions on retention and engagement strategies, your day-to-day focus will center on analyzing ER case trends, exit data, and employee feedback to proactively identify friction points, mitigate organizational risk, and continuously elevate the staff experience.

How you will make an impact:

Core Employee Relations & Investigations

Serve as the primary, trusted resource for employees and supervisors across campus regarding workplace concerns, policy interpretations, and institutional standards. Conduct fair, timely, and comprehensive investigations into complex employee relations issues—including workplace disputes, policy violations, discrimination, and harassment—ensuring thorough documentation and balanced resolutions. Actively mediate workplace conflicts, coach managers on difficult conversations, and guide team dynamics toward positive growth and mutual respect.

Performance Management & Manager Coaching

Partner closely with supervisors on all performance management processes, providing expert coaching on continuous feedback, progressive discipline, and the strategic development of Performance Improvement Plans (PIPs). Partner with Training & Development to equip managers with practical skills in conflict management, fair documentation, compliance, and supportive leadership practices.

Policy, Compliance & Job Architecture

Partner with General Counsel and HR leadership to ensure strict compliance with federal, state, and local employment laws. Oversee regular audits and updates to employee handbooks and workplace policies. Manage the job evaluation and leveling process to ensure internal equity and role clarity. Partner with immigration counsel on employee visa processes (e.g., H-1B, Green Cards), ensuring a supportive experience for international staff.

ER Analytics, Engagement & Inclusion

Systematically analyze ER case logs, exit interviews, and engagement survey data to spot root causes, identify departmental trends, and recommend proactive culture-strengthening interventions. Serve as a champion for Inclusion, Diversity, Equity, and Accessibility (IDEA), ensuring ER practices and engagement initiatives reflect an accessible, empathetic, and inclusive employee experience.

Education/Experience:

Bachelor’s degree in HR, Business Administration, or a related field (or equivalent practical experience). Advanced certifications (e.g., SHRM-CP/SCP, SPHR, or formal Investigation/Mediation training) are a strong plus. 5–7+ years of progressive HR experience, with a heavy, proven focus on employee relations, workplace investigations, and performance management. Demonstrated expertise in managing high-stakes workplace investigations, writing comprehensive investigative reports, and recommending sound corrective actions. Deep, functional knowledge of state and federal labor laws, FMLA/ADA accommodations, and risk mitigation—ideally within an educational, non-profit, or specialized institutional setting.

The following shared salary range is what Perkins reasonably expects, in good faith, to pay for the position. The applicable range could differ based on experience and qualification. $82,400.00-$116,375.00

Perkins offers a comprehensive benefits package for part time and full time employees, including:

• Medical, Dental & Vision Insurance
• Wellness programs available.
• Health Reimbursement Arrangement (HRA)
• Flexible Spending Accounts
• Employer-Paid Life & Long-Term Disability Insurance
• 401(k) Plan with employer match
• Education Benefits: Tuition reimbursement day one
• Paid Time Off
• Extras: Employee Recognition Programs, EAP, legal services, referral bonuses, credit union access, pre-tax MBTA passes and more!

We are located in the heart of Watertown, adjacent to the Charles River and less than 1 mile from food & entertainment at Arsenal Yards.

Perkins is an equal opportunity employer. View the Perkins Notice of non-discrimination.

Through Perkins’ core programs and services, we work to fulfill our mission of serving children and young adults with multiple disabilities and their families around the globe, as well as the educators, professionals and researchers who support them, by focusing on innovation and excellence in educational services, accessibility and professional development.

At Perkins, diversity and inclusion are at the core of our mission and we firmly believe that people with different backgrounds and experiences bring unique and necessary perspectives.

If you are interested in an opportunity and your past experience doesn’t match every requirement listed in the job description, we wholeheartedly encourage you to apply. You may be a great fit for this opportunity or others at Perkins.