Compliance Specialist*

Advanced Clinical; Raleigh (NC); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability insurance

401k benefits

Job summary

Advanced Group is seeking a Compliance Specialist to support leave, disability, accommodations, and return-to-work programs in a hybrid Raleigh, NC environment. The role serves as the primary contact for employees, managers, and internal stakeholders, ensuring a responsive, compliant experience throughout the process.

The ideal candidate will bring experience in leave administration, disability programs, accommodations, and HR operations, with strong customer service, organizational, and

Qualifications

• Experience supporting leave of absence, disability, accommodations, or HR operations.
• Strong customer service and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for leave, disability, accommodation, and return-to-work inquiries.
• Provide guidance on processes, required documentation, timelines, and resources.
• Maintain confidential records within case management and HR systems.
• Coordinate case intake, assignment, tracking, and follow-up activities.
• Support audits, reporting, and quality reviews of records.

Skills

Customer service

Documentation

Time management

Communication

Education

Bachelor's degree

Master's degree

Job description

We are seeking a Compliance Specialist to support employee leave, disability, accommodation, and return-to-work programs within a fast-paced HR service environment. This role serves as a key point of contact for employees, managers, and internal stakeholders, helping ensure a responsive, consistent, and compliant experience throughout the leave and accommodation process.

The ideal candidate will have experience supporting leave administration, disability programs, accommodations, benefits, or other HR operations functions, along with strong customer service, organizational, and documentation skills.

WORK ENVIRONMENT

• Hybrid work arrangement based in Raleigh, NC.
• Onsite Tuesday through Thursday; remote Monday and Friday.
• Monday-Friday schedule, 8:30 AM - 5:00 PM EST.
• Collaborative HR environment supporting employees and managers across multiple business functions.

RESPONSIBILITIES

Employee & Manager Support

• Serve as a primary point of contact for leave of absence, disability, accommodation, and return-to-work inquiries.
• Provide guidance on processes, required documentation, timelines, next steps, and available resources.
• Respond to employee and manager questions while ensuring a high level of professionalism, empathy, and customer service.
• Provide timely status updates and communications using established procedures and templates.

Case Administration & Coordination

• Gather and review information and documentation related to leave and accommodation requests.
• Maintain accurate and confidential records within case management and HR systems.
• Coordinate case intake, assignment, tracking, and follow-up activities.
• Route cases appropriately based on established processes, business needs, and case complexity.
• Support administration of routine and lower-complexity cases while escalating higher-risk or more complex matters as needed.

Documentation & Compliance

• Ensure case documentation is complete, accurate, and maintained in accordance with company policies and applicable requirements.
• Perform audits and quality reviews of records, transactions, and documentation to ensure data accuracy.
• Review reports and identify discrepancies requiring correction or follow-up.
• Assist with record reconciliation activities related to leave administration, disability programs, accommodations, and return-to-work processes.
• Maintain confidentiality when handling sensitive employee information.

Process Improvement & Reporting

• Monitor recurring employee questions, documentation issues, and service challenges.
• Identify opportunities to improve operational efficiency, consistency, and the overall employee experience.
• Assist with reporting, tracking metrics, and quality assurance activities.
• Support corrective actions and process improvements when discrepancies or service gaps are identified.

Team Support & Collaboration

• Partner with HR, Benefits, Employee Relations, Payroll, Risk Management, and other internal teams to support service delivery.
• Assist with onboarding and training of new team members on systems, processes, and documentation requirements.
• Share knowledge and best practices to help maintain consistent service standards.
• Participate in team meetings and contribute to operational improvement initiatives.

QUALIFICATIONS

Education & Experience

• Bachelor's degree with 4+ years of relevant experience, OR
• Master's degree with 2+ years of relevant experience.
• Experience supporting leave of absence, disability, accommodations, benefits, HR operations, employee relations, or related HR service functions.

Preferred Experience

• Leave of absence administration.
• Disability and return-to-work programs.
• Workplace accommodations.
• HR shared services or employee support functions.
• HR case management and HRIS systems.
• Benefits administration and employee records management.

TO BE A BEST FIT, YOUR STRENGTHS MUST INCLUDE

• Strong customer service and employee support skills.
• Ability to communicate clearly, professionally, and empathetically.
• Excellent attention to detail and documentation accuracy.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a high-volume environment.
• Sound judgment and appropriate escalation of complex issues.
• Ability to maintain confidentiality and exercise discretion with sensitive information.
• Strong analytical and problem-solving capabilities.
• Collaborative approach to working with cross-functional stakeholders.
• Ability to identify trends, service gaps, and opportunities for continuous improvement.

Full-time employees are also eligible for benefits options such as health coverage, life insurance, disability insurance, and 401k benefits.

At Advanced Group, our commitment to diversity and inclusion in every part of our organization is crucial to fulfilling our mission and demonstrating our REAL values. Advanced Group is committed to providing employment opportunities without regard to sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Advanced Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

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