Employee Relations Consultant

The University of North Carolina; Charlotte, Northern (NC, KY); Hybrid; USD 59,000 - 73,000; Full time

Job summary

The University of North Carolina seeks an Employee Relations Consultant to manage day-to-day employee relations, investigations, and disciplinary support. You will counsel managers, draft investigations, and help shape a fair, compliant workplace culture.

Based in Charlotte, NC, this hybrid role includes collaboration with HR teams, caseload management, and reporting—with telework options after probation and ongoing HR policy guidance, training, and performance-based approvals.

Qualifications

• Bachelor’s degree in HR, business, psychology, organizational development, or related field.
• At least two years of experience analyzing, interpreting, applying, communicating, and promoting HR best practices; or equivalent.
• HR best practices experience supporting organizational goals and objectives.

Responsibilities

• Serve as primary contact for employees and department leaders on employee relations matters.
• Oversee intake and resolution of complaints; administer disciplinary procedures.
• Review and edit documentation such as warnings, PIPs, and related communications.
• Coordinate with HR systems ( Salesforce, case management ) to track and manage cases.

Skills

HR knowledge

Disciplinary matters

Investigations

Mediation / conflict resolution

Excel proficiency

Written & verbal communication

Education

Bachelor's degree in HR, business, psychology, organizational development, or related field

Tools

Salesforce

ServiceNow

Remedy

SAP

Job description

Please see Special Instructions for more details.

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• If there is a document you feel is relevant to this position that you would like reviewed with your resume and application, you may upload it to the \"Other Documents\" section of the Applicant Documents.

Telework Schedule:

This position is eligible for a hybrid work arrangement based on successful performance, conduct, completion of required training, and operational needs.

• After 90 days: Eligibility for up to one (1) remote workday per week.
• After six months: Consideration may be given for up to two (2) remote workdays per week, contingent upon successful completion of designated training and demonstrated satisfactory performance and conduct.
• Telework is not guaranteed and is subject to ongoing review and approval by Human Resources leadership. Telework arrangements may be modified or discontinued based on operational or business needs, performance or conduct considerations, or changes to University telework policies, procedures, and practices.

Position Information

General Information

Position Number

Position Number 000468

Vacancy Open to

Vacancy Open to All Candidates

Working Title

Working Title Employee Relations Consultant

Position Designation

Position Designation EHRA Non-Faculty

Employment Type

Employment Type Permanent - Full-time

Months per Year 12

Work Schedule

8:00 AM – 5:00 PM, Monday – Friday, with occasional evenings and weekend hours required, as necessary

Hours per week 40

FLSA Status

FLSA Status Exempt

Division

Division Business Affairs

Department

Department Human Resources (Adm)

Work Location

Work Location King Hall, 113

Salary Range

Salary Range $66,000

Primary Purpose of Department

The Human Resources Department’s Employee Relations (ER) Unit supports a positive, productive, and fair work environment by providing comprehensive services to employees, managers, and supervisors.

The office administers key programs and policies related to discipline, performance management, grievances, unemployment insurance, ADA workplace accommodations, and the prevention of unlawful workplace harassment, discrimination, or retaliation, as well as workplace violence.

Our team offers counseling and guidance to employees who have workplace concerns, complaints, or grievances. We also provide consultative support to managers and supervisors, assisting with performance expectations, documentation, feedback, and the development and issuance of appropriate communications, including those related to disciplinary actions.

Primary Purpose of Position

The primary purpose of this position is to serve as a key Employee Relations Consultant for the university, managing and facilitating the day-to-day functions, ensuring compliance, consistency, and a supportive process. The ER Consultant’s role is dedicated to core employee relations responsibilities, including coaching and advising managers on performance and disciplinary matters up to and including termination; conducting investigations and grievance processes; facilitating conflict resolution between employees and/or managers; and proactively identifying opportunities to strengthen employee relations practices, procedures, and overall workplace culture. Additional responsibilities may include, but are not limited to, tracking and managing cases through the Salesforce Case Management and Ticketing system; assigning and responding to cases received through the Employee Relations and ADA email inboxes; writing investigation summaries and reports; answering phone calls and performing administrative tasks; and generating reports to support team operations and data-driven decision-making.

Summary of Position Responsibilities

This position serves as the primary point of contact for employees and department leaders (supervisors and managers) regarding employee relations matters. Key responsibilities include intake and resolution of employee complaints, administering disciplinary procedures, and reviewing and editing documentation such as written warnings, Performance Improvement Plans (PIPs), and related communication.

• Bachelor’s degree in human resources, business, psychology, organizational development, or a related field, and
• At least two years of progressively responsible experience analyzing, interpreting, applying, communicating, and promoting HR best practices in support of organizational goals and objectives; or
• An equivalent combination of relevant education, training, and experience.

Preferred Education, Knowledge, Skills and Experience

• Four or more years of direct employee relations experience handling disciplinary matters, conducting investigations, and mediating workplace conflicts between employee-to-employee or employee-to-supervisor/manager.
• Experience documenting case activities and managing cases in a case management system (e.g., Salesforce, ServiceNow, Remedy, or SAP ).
• Demonstrated ability to manage an average caseload of approximately 15 employee relations cases simultaneously.
• Advanced proficiency in Microsoft Excel.
• Demonstrated ability to communicate effectively, both in writing and verbally, with diverse audiences,

Necessary Certifications/Licenses

Preferred Certifications/Licenses

HR Certification ( SHRM -CP® and SHRM -SCP®) or other HR-related certifications

Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• If there is a document you feel is relevant to this position that you would like reviewed with your resume and application, you may upload it to the “Other Documents” section of the Applicant Documents.

Telework Schedule:

This position is eligible for a hybrid work arrangement based on successful performance, conduct, completion of required training, and operational needs.

• After 90 days: Eligibility for up to one (1) remote workday per week.
• After six months: Consideration may be given for up to two (2) remote workdays per week, contingent upon successful completion of designated training and demonstrated satisfactory performance and conduct.
• Telework is not guaranteed and is subject to ongoing review and approval by Human Resources leadership. Telework arrangements may be modified or discontinued based on operational or business needs, performance or conduct considerations, or changes to University telework policies, procedures, and practices.

Posting Open Date

Posting Open Date 09/22/2026

Posting Close Date

Open Until Filled Yes

Proposed Hire Date

Proposed Hire Date 10/15/2026

If time-limited please indicate appointment end date

Contact Information

9201 University City BlvdCharlotte, NC 28223