Employee Housing

Okemo Mountain Resort; Ludlow (VT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Ski/mountain perks: free passes & ski/

Job summary

Okemo Mountain Resort in Ludlow, VT is seeking a Housing Coordinator to create a welcoming, compliant housing environment for employee residents. You will partner with stakeholders to ensure safe, inclusive housing and deliver outstanding customer service in a fast-paced setting.

Responsibilities include StarRez management, move-in/out coordination, occupancy tracking, policy compliance, and maintaining accurate records.

Qualifications

• High School Diploma or equivalent preferred.
• 1+ years’ experience in guest services or customer service.
• Experience managing StarRez or room management software preferred.
• Strong written and verbal English; Spanish helpful.

Responsibilities

• Create a welcoming and supportive environment for residents by delivering exceptional customer service and addressing inquiries via phone, email, and walk-ins.
• Respond to StarRez account questions, manage maintenance requests, ensure confidentiality, and achieve resident satisfaction through case management.
• Coordinate resident communications, including move-in/out updates, eligibility, and notices, fostering positive resident relationships.
• Oversee occupancy management by processing bookings, room changes, and check-in/out activities with accurate records in StarRez.
• Ensure compliance with housing policies, including ESA processes and related housing documents.
• Manage keys, parking assignments, and audits; facilitate move-in/out coordination with inspections.
• Prepare and maintain occupancy, deposits and housing audits; support operational initiatives.
• Complete other tasks as directed.

Skills

Interpersonal skills

Communication skills

English proficiency

Spanish proficiency

Education

High School Diploma or equivalent

Some college coursework or degree preferred

Tools

StarRez

Microsoft Office Suite

Job description

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary

To Learn More, please review the Benefits Eligibility Summary

The Housing Coordinator helps partner with various stakeholders to create an Experience of a Lifetime for employee residents, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements. This role is responsible for delivering exceptional customer service and operational excellence, ensuring a positive resident experience while maintaining scalable, effective housing processes. This role requires strong organizational skills, attention to detail, and a commitment to providing high-quality customer service in a fast-paced. Environment.

Job Specifications

• Starting Wage: $20.00/hr - $23.00/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities

• Create a welcoming and supportive environment for residents by delivering exceptional customer service and addressing inquiries via phone, email, and walk-ins.
• Respond to StarRez (housing database) account questions, manage maintenance requests, ensure confidentiality as well as timely resolution and resident satisfaction through case management system.
• Coordinate resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships.
• Oversee occupancy management by processing bookings, room changes and check-in/check-out activities while maintaining accurate financial and resident records in the StarRez system.
• Ensure compliance with housing policies, including Emotional Support Animal (ESA) processes and legal documentation related to resident license agreements and other housing documents.
• Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes.
• Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind.
• Perform regular building inspections, address maintenance needs and facilitate vendor access for repairs and cleaning.
• Prepare and maintain accurate records for occupancy, deposits and housing audits while identifying and supporting operational initiatives.
• Completes other tasks as directed and assigned.

Job Requirements

• High School Diploma, some college coursework or college degree preferred
• 1+ years’ experience in guest services, customer service, or a related role, demonstrating
• strong interpersonal and communication skills
• 1+ years’ experience managing and maintaining software systems, including
• troubleshooting and ensuring optimal performance
• 1+ years’ experience managing and maintaining data with a strong focus on accuracy and
• organization. Ability to handle confidential information with discretion and in compliance
• with data protection regulations
• Proficiency in computer systems and software, including basic tools like Microsoft Office
• Suite. Ability to quickly learn and adapt to new technologies.
• StarRez or other room management software programs experience preferred.
• Excellent written and verbal communication skills in English, with the ability to convey
• information clearly, concisely, and professionally
• Proficiency in Spanish preferred
• Strong attention to detail with the ability to review and ensure accuracy in work, manage
• multiple tasks and maintain high standards of quality

Preferred Skills

• Problem-solving skills
• Effective time management
• Adaptability
• Strong critical thinking

The expected pay range is $20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.