Employee Help Product Associate

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa is seeking a Product Associate to collaborate with product managers and cross-functional teams, translating strategy into clear requirements and guiding day-to-day execution for employee experiences on the ServiceNow platform.

You will help deliver digital-led experiences, support discovery, document user needs, and contribute to high-quality delivery in a fast-paced environment, with growth opportunities and exposure to enterprise-scale products.

Qualifications

• 2+ years in product management, project management, or a related field.
• Understanding of the product development lifecycle from discovery to delivery.
• Ability to document requirements, coordinate delivery tasks and track outcomes.
• Strong cross-functional collaboration with product, technology, and servicing partners.
• Attention to detail and willingness to learn in a fast-paced environment.

Responsibilities

• Supports development of product strategy and roadmap.
• Collects and analyzes metrics on product performance.
• Contributes to solution discovery with cross-functional teams.
• Participates in planning sessions and supports timely product launches.
• Collaborates with the PM to define workflows, requirements, stories, and customer value.
• Leverages ServiceNow knowledge to optimize Employee Help solutions.

Skills

Product management

Project management

Data analysis

Cross-functional collaboration

Attention to detail

Tools

ServiceNow

Oracle HCM familiarity

Job description

• Locations 10420 Highland Manor Dr, Tampa, FL, 33610, US
• Job Schedule Full time

Job Description

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in employee experiences.

As a Product Associate in the Global Employee Help Product organization, you are an integral part of the team that innovates new product offerings and supports the end-to-end product life cycle. We are looking for a motivated, detail-oriented contributor to help design and deliver digital-led employee experiences through the ServiceNow platform.

In this role, you will partner with Product Managers and cross-functional teams (including Technology and Servicing) to help deliver critical employee experiences, You will assist with translating product strategy into clear requirements and day-to-day execution—supporting discovery activities, documenting user needs, coordinating dependencies, and contributing to high-quality delivery. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

Job responsibilities

• Supports the development of our product strategy and roadmap
• Collects and analyzes metrics on product performance to inform decision-making
• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
• Utilize knowledge of ServiceNow platform and utilize architects to optimize Employee Help solutions, staying knowledgeable on new features and best practices

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Foundational understanding of the product development life cycle (discovery, requirements, delivery, and release) and comfort working with data/metrics to inform decisions
• Demonstrated ability to support product activities such as research/discovery, documenting requirements, coordinating delivery tasks, and tracking outcomes
• Strong cross-functional collaboration skills; able to build effective working relationships with product, technology, and servicing partners
• Strong attention-to-detail with an eagerness to learn in a fast-paced environment

Preferred qualifications, capabilities, and skills

Familiar with Oracle Human Capital Management (HCM)

Familiarity with ServiceNow and/or HR service delivery concepts (e.g., Life Cycle Events, Enterprise Onboarding, Employee Journey Management) is a plus

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.