Employee Experience Manager

Pilgrim's; Nacogdoches (TX); On-site; USD 79,000 - 96,000; Full time

Benefits offered by this job

Vision, medical, and dental coverage

Paid Time Off: Sick leave, vacation, 6

401(k): Company match after year one

Incentive Pay: annual bonus plan

Career Development

Better Futures

Job summary

Pilgrim’s seeks an Employee Experience Manager to standardize orientation and onboarding across 30+ locations, partnering with HR, Operations, L&D, and plant leaders to enhance the new team member experience.

The role drives training, coaching, and development, using data to improve KPIs and supporting facilities and teams across multiple shifts. Travel up to 75%+ will be required.

Qualifications

• Bachelor’s Degree or equivalent experience required.
• Experience delivering effective training programs.
• Knowledge of coaching, classroom, on-the-job, and digital learning methods.
• General understanding of poultry processing.
• Strong communication, leadership, and relationship-building skills.
• Highly organized with ability to manage multiple priorities.
• Travel up to 75%+ across facilities.

Responsibilities

• Standardize and strengthen orientation and onboarding across 30+ locations.
• Partner with Facilities, HR, Operations, L&D, and leadership teams.
• Develop & coach onboarding teams, including trainers, coordinators, and supervisors.
• Use data to review KPI trends (retention, turnover, engagement) and drive improvements.
• Create and maintain job skill assessments and training methods.
• Lead and participate in annual Onboarding Conference.
• Promote University of Pilgrim's learning experiences with plant leadership teams.
• Manage field visits schedules across multiple shifts.

Skills

Strong communication

Leadership

Relationship-building

Training program delivery

Coaching & mentoring

Digital learning methods

Poultry processing knowledge

Stakeholder collaboration

Technical proficiency

Education

Bachelor’s Degree or equivalent experience

Tools

MS Word

MS Excel

PowerPoint

Job description

Employee Experience Manager

At Pilgrim’s, Safety Is A Condition, which means the safety of our team members comes first - always.

Pilgrim’s is seeking an Employee Experience Manager to help shape how new team members connect with our culture, learn their roles, and thrive from day one.

This role will standardize and strengthen orientation and onboarding across 30+ locations, partnering closely with Human Resources, Operations, Learning & Development, facility Onboarding teams, and business leaders to enhance the new team member experience, improve business outcomes, and advance key performance metrics.

This opportunity is ideal for a hands‑on learning leader who builds strong partnerships, leverages technology and data to continuously improve programs, coaches and develops others, and enjoys working directly with facilities and team members across multiple shifts.

Essential Duties & Responsibilities:

• Lead Orientation & Onboarding Excellence
  • Improve and ensure implementation of a standardized hourly and salaried orientation program across Pilgrim's facilities.
  • Support 60-day Onboarding Program at Pilgrim's facilities.
  • Continuously improve orientation and onboarding programs, including recommending enhancements and new technology that improve the employee experience.
  • Create and maintain job skill assessments that build employee capability.
  • Deploy training methods that best fit facility needs.
• Partner With Facilities and Leaders
  • Build productive relationships with business leaders, Human Resources, Operations, Learning & Development, facility onboarding teams, and support departments.
  • Identify and audit current and future facility training needs through job analysis, career paths, annual audits, and consultation with HR managers.
  • Promote communication and partnership between onboarding and operational teams.
  • Conduct close‑out meetings with plant leadership after facility visits to communicate program status, updates, needs, and additional leadership involvement required for program success.
  • Promote University of Pilgrim's learning experiences with plant leadership teams.
• Develop & Coach Onboarding Teams
  • Facilitate and produce in‑person and virtual training for orientation trainers, onboarding coordinators, onboarding supervisors, and others seeking to advance their training skills.
  • Guide and mentor Onboarding Supervisors as they lead their teams.
  • Coach others to develop strategic goals through mentoring sessions, planned activities, and specific written and verbal feedback.
  • Create ongoing development opportunities for onboarding teams through a variety of methods.
  • Organize and implement the annual Onboarding Conference.
• Use Data to Improve Results
  • Review weekly key performance indicators, including retention, turnover, and employee engagement, in support of company vision and strategy.
  • Promote root‑cause analysis and action planning that drive results on key metrics.
  • Diagnose problems, develop innovative solutions, and help teams implement improvements that prevent future occurrences.
  • Use strong technology, communication, and analytical skills to improve business outcomes.
• Manage Field Execution
  • Create facility‑visit rotation schedules that meet team needs, including work across multiple shifts and changes to planned visit weeks or days.
  • Promote safety, quality, and company culture on and off the production floor.
  • Participate in professional‑development sessions, conferences, and seminars.
• Other duties as assigned

What You’ll Need:

• Education: Bachelor’s Degree or equivalent experience required.
• Experience: Experience delivering effective training programs. Knowledge of coaching, classroom, on‑the‑job, and digital learning methods. General understanding of poultry processing.
• Skills: Strong communication, leadership, and relationship‑building skills are required for success in this role. The ideal candidate will be highly organized and able to effectively manage multiple priorities. Strong written communication and computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint, are required. Candidates must also demonstrate strong attention to detail and problem‑solving skills, with the ability to influence others, navigate differing perspectives, and adapt to change.
• Location: This position has one available opening, and the successful candidate must be located out of one of our Big Bird or Case Ready facilities.
• Travel Requirements: Willingness to travel 75%+ and work across various shifts when needed.

Why Work for Pilgrim’s?

• Benefits: Vision, medical, and dental coverage begin after 60 days of employment.
• Paid Time Off: Sick leave, vacation, and 6 company‑observed holidays.
• 401(k): Company match begins after the first year of service and follows the company vesting schedule.
• Base Salary range of $79,417 - $96,492
• Incentive Pay: This position is eligible to participate in the Company's annual bonus plan. The amount of the bonus varies and is subject to the standard terms and conditions of the incentive program.
• Career Development: Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs;
• Better Futures

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct drug, alcohol, and background checks for all new team members post‑offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

About us:

Pilgrim’s is a leading global food company with more than 62,000 team members worldwide. The company processes, prepares, packages, and delivers fresh, frozen, and value‑added food products for customers in more than 100 countries. Pilgrim’s operates protein processing plants and prepared foods facilities in 14 states, Puerto Rico, Mexico, the U.K, the Republic of Ireland and continental Europe.

Our Vision:

To become the best and most respected company in our industry creating the opportunity of a better future for our team members.

Our core values are:

Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity

EOE, including disability/vets

Unsolicited Assistance: Pilgrim's does not accept unsolicited assistance from any recruitment vendors for any of our open jobs. All resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee at Pilgrim's or via the applicant tracking system, in any form without a valid written request and search agreement previously approved by HR, will be solely owned by Pilgrim's. No fees will be paid should the candidate be hired by Pilgrim's because of an unsolicited referral.