EMPLOYEE EXPERIENCE AND TALENT STAFFING COORDINATOR DAY SHIFT

NEW HOPE CAROLINAS INC; Rock Hill (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

New Hope Treatment Centers in Rock Hill, SC is seeking an Employee Experience & Talent Coordinator to streamline staffing, front desk operations, and administrative support across programs.

You will coordinate weekend staffing, handle onboarding, interviews, and training coordination while maintaining confidentiality and professional communication with employees and supervisors.

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• Experience in staffing, scheduling, front desk operations, or HR administrative support.
• Strong organizational, multitasking, and problem-solving skills.
• Proficiency in Microsoft Office Suite and Paycom.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with professionalism.

Responsibilities

• Coordinate weekend staffing coverage across all programs and fill open shifts as needed.
• Approve shift trades, schedule changes, and work requests.
• Process time-off requests and maintain staff availability records.
• Monitor time and attendance records and resolve discrepancies.
• Participate in staffing calls and complete related reports and follow-up communication.
• Manage staffing-related phone calls and training follow-ups.
• Collaborate with supervisors and managers regarding staffing needs and scheduling changes.
• Greet and assist visitors, employees, and vendors professionally.
• Answer and direct incoming phone calls.
• Manage visitor sign-in/sign-out procedures and issue visitor badges.
• Maintain reception and visitation areas in an organized and professional manner.
• Coordinate visitation schedules and room availability.
• Sort and distribute mail, packages, and deliveries.
• Complete opening and closing procedures for visitation rooms.
• Communicate parking violations according to established procedures.
• Assist with interviews, orientations, onboarding, and training coordination.
• Prepare interview packets, new hire documentation, and employee records.
• Coordinate training invitations and onboarding follow-up tasks.
• Update and distribute weekly reports and departmental communications.
• Perform general clerical and administrative support duties.
• Serve as a liaison between employees and departments to support effective communication.
• Respond to employee inquiries and direct staff to appropriate resources.
• Maintain confidentiality and professionalism in all interactions.

Skills

Organizational skills

Multitasking

Problem-solving

Verbal communication

Written communication

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office Suite

Paycom

Job description

Job Details

Job Location: New Hope C - Rock Hill, SC 29732 Employee Experience & Talent Coordinator

Position Summary

Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis

Essential Duties & Responsibilities

Staffing Coordination

• Coordinate weekend staffing coverage across all programs and fill open shifts as needed.
• Approve shift trades, schedule changes, and work requests.
• Process time-off requests and maintain staff availability records.
• Monitor time and attendance records and resolve discrepancies.
• Participate in staffing calls and complete related reports and follow-up communication.
• Manage staffing-related phone calls and training follow-ups.
• Collaborate with supervisors and managers regarding staffing needs and scheduling changes.

Front Desk Operations

• Greet and assist visitors, employees, and vendors professionally.
• Answer and direct incoming phone calls.
• Manage visitor sign-in/sign-out procedures and issue visitor badges.
• Maintain reception and visitation areas in an organized and professional manner.
• Coordinate visitation schedules and room availability.
• Sort and distribute mail, packages, and deliveries.
• Complete opening and closing procedures for visitation rooms.
• Communicate parking violations according to established procedures.

Administrative Support

• Assist with interviews, orientations, onboarding, and training coordination.
• Prepare interview packets, new hire documentation, and employee records.
• Coordinate training invitations and onboarding follow-up tasks.
• Update and distribute weekly reports and departmental communications.
• Perform general clerical and administrative support duties.

Communication & Employee Support

• Serve as a liaison between employees and departments to support effective communication.
• Respond to employee inquiries and direct staff to appropriate resources.
• Maintain confidentiality and professionalism in all interactions.

Qualifications

• High school diploma or equivalent required; Associate degree in Human Resources, Business Administration, or related field preferred.
• Experience in staffing, scheduling, front desk operations, or HR administrative support preferred.
• Strong organizational, multitasking, and problem-solving skills.
• Proficiency in Microsoft Office Suite and Paycom preferred.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with professionalism.

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