Employee Engagement Champion

TransPerfect; Tempe (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

TransPerfect in Tempe is seeking an Employee Engagement Champion to plan and execute activities, events, recognition, and incentives that boost morale in a call center.

You will partner with the Site Leader, manage internal communications, create social content, and coordinate annual celebrations, health fairs, and community involvement opportunities.

Pre-employment background check is required. TransPerfect provides equal employment opportunity to all individuals regardless of protected status.

Qualifications

• Excellent communication in writing and speaking.
• Customer service experience in a call center environment.
• Strong organization and multitasking abilities.
• Attention to detail and time management.
• Interpersonal skills and flexibility for extended hours.
• Experience with MS Office and social media tools.

Responsibilities

• Create, execute, and enhance employee incentive and recognition programs.
• Collaborate with Site Leader to roll out initiatives site-wide.
• Brainstorm ideas to improve engagement and morale on-site.
• Meet monthly with Senior Leadership to discuss initiatives.
• Coordinate events, fundraising, and social media content.
• Develop social media content supporting engagement and campaigns.
• Organize annual events (picnics, holidays, celebrations).
• Partner with HR on recognition programs and DOB/birthday celebrations.
• Plan monthly and quarterly luncheons and top performer events.
• Photograph events and post photos for employee access.
• Increase brand awareness via community involvement events.

Skills

Communication

Customer service

Multitasking

Organizational skills

Time management

Interpersonal skills

Flexibility

Project management

Social media literacy

Tools

MS Office (Word, PowerPoint, Excel)

Facebook Timeline / Page Manager

Twitter / Instagram

Job description

Employee Engagement Champion

TransPerfect is looking for an Employee Engagement Champion to drive employee engagement in a call center environment. The successful candidate will plan, organize, and execute employee activities, events, recognition, and incentives to promote a positive work culture.

Responsibilities

• Create, execute, and enhance employee incentive and recognition programs.
• Work with Site Leader to execute initiatives throughout the site.
• Brainstorm and share ideas on how to improve employee engagement and morale on-site.
• Meet monthly with Senior Leadership Team to discuss upcoming site-wide initiatives and share what’s working and what’s needed.
• Serve as the main point of contact for Marketing/Communications, organizing company events, fundraising, and social media information.
• Develop social media content and strategies supporting a variety of initiatives, from employee engagement to volunteer on external campaigns.
• Organize annual events such as picnics, Halloween Trunk or Treat, Thanksgiving, Christmas Party, and other celebrations.
• Partner with Human Resources on the employee anniversary recognition program and birthday recognition, maintaining DOB records and timely celebrations.
• Plan, organize, and provide refreshments for the Kudo’s and Superstar monthly luncheon.
• Plan, organize, and provide refreshments for quarterly events celebrating top performers, perfect attendance, and core values winners.
• Create, organize and execute various employee celebrations including birthdays, anniversaries, Employee Appreciation Day, and Customer Appreciation week.
• Photograph events and post photos for employee access.
• Increase brand awareness in the community by organizing community involvement events, activities, and fundraisers.
• Work in partnership with Human Resources on events such as Health Fairs.
• Create, distribute, and post a monthly event calendar.
• Other duties as assigned.

Required Skills

• Ability to demonstrate TransPerfect’s core values in an ongoing and consistent way.
• Excellent communication (written and verbal) skills.
• Exceptional customer service and multitasking skills.
• Strong organizational skills, sense of urgency, and attention to detail.
• Effective project and time management skills.
• Friendly, professional demeanor and interpersonal skills.
• Be flexible and available to work extended hours.

Required Experience & Qualifications

• Experience in a call center environment working with all levels of the organization.
• Advanced understanding of Facebook Timeline and Page Manager, Twitter, Instagram, and other social media tools.
• Proficiency in MS Office products: Word, PowerPoint, Excel.

Desired Skills & Experience

• Action-oriented: a self-starter who proactively senses and responds to problems and opportunities.
• Relationship builder: excels in getting people involved and building a network of contacts.
• Energetic & passionate: demonstrates a deep desire to help others and be a positive role model.

Pre-employment background check is required.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.