Employee Communications Specialist

WMATA; Washington (District of Columbia); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

WMATA is seeking an Employee Communications Specialist to engage and inform over 12,000 employees across the Authority. You will craft internal messages, storytelling, and strategic plans that connect people with initiatives and priorities.

You will collaborate with stakeholders across departments and locations, translate complex topics into clear content, and drive multi-channel communications in a fast-paced environment. This role is fully onsite with occasional events.

Qualifications

• Minimum 7 years of professional writing experience.
• Exceptional storytelling and communication skills.
• Ability to translate complex information into clear, engaging content.
• Experience building relationships with diverse audiences and stakeholders.
• Collaborative, proactive and creative approach to communications.
• Experience in large, complex, or 24/7 operational environments is a plus.

Responsabilités

• Develop and implement major internal communications initiatives that support the Authority's objectives across channels (online, email, podcast, posters, and in-person).
• Maintain a content calendar with milestones, events, and strategic initiatives to select the best channel for each audience.
• Identify appropriate tools, tone, and messages to simplify complex subjects for employees.
• Assist departments with communication needs, ensuring consistency of tone and accuracy of language.
• Create toolkits and templates to empower managers to engage employees and facilitate execution of communications activities.
• Oversee and coordinate employee recognition programs to promote engagement and nominations.

Connaissances

Writing experience

Storytelling

Clear communication

Stakeholder relationships

Collaboration

24/7 environments

Description du poste

Employee Communications Specialist Marketing Statement

Do you love telling stories, building connections, and creating communications that make an impact?

Metro is looking for an Employee Communications Specialist to help engage and inform more than 12,000 employees across the Authority. As part of the Office of Corporate Communications and Events, you'll play a key role in ensuring employees stay connected to the information, people, and initiatives that drive Metro forward.

In this role, you'll go beyond writing communications. You'll build relationships with employees across departments, locations, and shifts, learn what matters most to them, and develop creative ways to deliver meaningful messages that resonate. One day you may be meeting with frontline employees to gather insights; the next, you'll be crafting strategic communications plans and compelling content to support organizational priorities.

We're seeking a skilled communicator who is naturally curious, highly collaborative, and comfortable engaging with employees at every level. The ideal candidate combines exceptional writing ability with strong interpersonal skills and enjoys working in a fast-paced, dynamic environment.

What You'll Bring

• At least 7 years of professional writing experience
• Strong storytelling and communication skills
• Ability to translate complex information into clear, engaging content
• Experience building relationships with diverse audiences and stakeholders
• A collaborative, proactive, and creative approach to communications
• Experience in large, complex, or 24/7 operational environments is a plus

Important Information

• Fully onsite position (hybrid not available)
• Requires occasional early morning, evening, weekend, holiday, and special event support
• Relocation assistance is not available

Job Summary

The Employee Communications Specialist role works within a fast-paced internal communication department for the benefit of the Authority. The primary function is to “tell the Metro story” to a target audience of approximately twelve thousand (12,000) employees with and without desktop access to the intranet. Our employees range from C-Suite Executives to Bus Operators and Mechanics. The Employee Communications Specialist’s

• Assists in the development and implementation of major internal communications initiatives that provide a clear understanding of the purpose and promotes the Authority's objectives and management priorities. The incumbent ensures that all communications channels are considered; including online, email, podcast, and posters and/or face-to- face.
• Researches, develops and implements timely employee communications through a variety of channels. Maintains a content calendar that includes impending milestones, events and strategic initiatives, to determine the best communication channel to use to reach a particular audience in a timely fashion.
• Identifies appropriate communications tools, tone and messages to simplify complicated subjects for employees, to ensure understanding and gain buy in by all audiences.
• Assists departments with communication needs, identifying key messages and writing content on issues affecting employees. This is achieved by utilizing consistency of tone and accuracy of language.
• Creates toolkits and templates that empower managers to engage employees and facilitate efficient execution of employee communications activities. This is done to help deliver corporate messages throughout the organization.
• Oversees and coordinates several employee recognition programs or other programs as required with the objective to increase and promote employee recognition and nominations.

Other Duties

• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.