Employee Benefits Representative

Colonial Life; Sevierville (TN); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Colonial Life in the Great Smoky Mountains is seeking an Employee Benefits Representative to guide employees and business owners through coverage options with warmth and clarity.

You will host presentations, assist with enrollment and claims, and build relationships with our home-office team to ensure every client feels cared for. A Life & Health Insurance license is preferred; hybrid schedule and local employer group meetings are supported.

Qualifications

• High school diploma or equivalent required; post-secondary education/certifications are a bonus.
• Active Life & Health Insurance license is preferred, but not required.
• Strong empathy, listening skills, and ability to explain concepts clearly.
• Willingness to work a full-time hybrid schedule in the Great Smoky Mountains.

Responsibilities

• Be the Guide: Connect directly with employees and business owners to walk them through coverage options with warmth and clarity.
• Share the Knowledge: Host engaging presentations that make insurance easy to understand.
• Lend a Helping Hand: Guide individuals through enrollment and claims processes so they never feel lost.
• Build Relationships: Provide ongoing support and coordinate with the home-office team to ensure clients feel cared for.

Skills

Empathy

Communication

Professional & trustworthy

Education

High school diploma or equivalent

Tools

Office software

Enrollment tools

Job description

At Colonial Life (part of the Unum Group family), we believe that taking care of people is the heart of everything we do. For us, benefits aren't just paperwork—they're a safety net for life’s unexpected moments.

Across the country, over 87,000 businesses and 4 million workers trust us to protect what matters most. In 2022 alone, we paid out over $700 million in benefits to help families when they needed it most. We're a tight-knit team that genuinely cares about our local communities, and we love staying connected—whether we're helping a neighbor or sharing stories on Facebook, LinkedIn, and Instagram!

About the Role: Employee Benefits Representative

Welcome to the Family!

At Colonial Life (part of the Unum Group family), we believe that taking care of people is the heart of everything we do. For us, benefits aren't just paperwork—they're a safety net for life’s unexpected moments.

Across the country, over 87,000 businesses and 4 million workers trust us to protect what matters most. In 2022 alone, we paid out over $700 million in benefits to help families when they needed it most. We're a tight-knit team that genuinely cares about our local communities, and we love staying connected—whether we're helping a neighbor or sharing stories on Facebook, LinkedIn, and Instagram!

Location: Hybrid in the beautiful Great Smoky Mountains

Type: Full or part time

If you love people, thrive on making connections, and want a career where you truly make a difference, you’ve found your home!

What You’ll Do Day-to-Day

• Be the Guide: Connect directly with employees and business owners to walk them through their coverage options with warmth and clarity.
• Share the Knowledge: Host engaging presentations that make insurance easy to understand (and way less boring!).
• Lend a Helping Hand: Guide individuals step-by-step through the enrollment and claims processes so they never feel lost.
• Build Relationships: Provide ongoing support, answer questions, and work closely with our home-office team to make sure every customer feels cared for.

We’ve Got Your Back: Unmatched Support & Training

Worried you don’t know every insurance term yet? Don't be! We don't expect you to know it all on day one.

When you join our team, you’re never thrown into the deep end. We invest heavily in our people with:

• Comprehensive, Hands-On Training: We’ll teach you everything you need to know about our products, enrollment technology, and communication strategies.
• A Mentoring Culture: You’ll work alongside experienced teammates who are eager to coach you, answer your questions, and celebrate your wins.
• Continuous Learning: As technology and benefits evolve, we make sure you always have the latest tools and ongoing education to feel confident in front of any client.

Who You Are (Qualifications)

We hire for heart and attitude first! You’ll be a great fit if you have:

• A Caring Heart: Deep empathy, strong listening skills, and a genuine desire to help others.
• Great Communication Skills: You can explain complex ideas in simple, warm, and clear language.
• A Professional & Trustworthy Vibe: High integrity and respect for confidential information are non-negotiable.
• Licensing: An active Life & Health Insurance License is preferred, but not required—we can guide you through getting licensed!
• Local Flexibility: Ability to work a full-time hybrid schedule based in the Great Smoky Mountains area, balance your calendar, and meet with local employer groups.
• Tech Comfort: Comfortable using basic office software and ready to learn our easy-to-use digital enrollment tools.
• Education & Experience: High school diploma or equivalent required (post-secondary education/certifications are a bonus!). Prior experience in benefits, insurance, HR, or customer service is helpful, but a passion for helping people is what truly sets you apart!