Employee Benefits Account Manager- Emerging Markets

HUB International; Winter Park (FL); Sur place; USD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision insurance

401k matching

Life and Short-Term Disability

Wellness program

Generous PTO

Résumé du poste

HUB International is seeking an Employee Benefits Account Manager for Emerging Markets to service clients, support renewal processes, and coordinate cross-functional activities. You will work with producers and client teams to deliver HUB services through the policy cycle, driving client satisfaction and growth.

The role involves coordinating with carriers, participating in open enrollment, and identifying cross-sell opportunities while maintaining timely item closure and strong client

Qualifications

• High school diploma or equivalent required; state licensing depending on location.
• 2–5 years of Employee Benefits experience preferred.
• Advanced professional designation (CEBS, GBA, HIA, RHU, REBC) desirable.

Responsabilités

• Serve as day-to-day point of contact for clients; respond professionally and promptly to inquiries.
• Support Account Executive in renewals, materials/reports, and keeping Benefit Point and BUS up to date.
• Liaise between clients and carriers to resolve service issues and marketing initiatives.
• Coordinate client meetings and manage open enrollment communications.

Connaissances

Active listening

Client needs analysis

Communication

Time management

Microsoft Office

Formation

High School Diploma or Equivalent

CEBS

GBA

HIA

RHU

REBC

Outils

Benefit Point

BUS

Broker management systems

Description du poste

ABOUT HUB INTERNATIONAL:

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY:

The Employee Benefits Account Manager (AM) - Emerging Markets services and maintains accounts while providing professional and prompt support to our clients, carrier representatives, vendor partners, and HUB colleagues. The AM also works independently, as well as cooperatively, with Producers and the entire client team to deliver all HUB services to assigned clients throughout the policy cycle. This role plays a key part in positively impacting customer satisfaction and will support the organic growth goals of the organization – whether through account rounding, cross-selling, or support in the development of new business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• While acting as main, day to day point of contact for clients, responds both professionally and promptly to all inquiries.
• Supports the Account Executive in executing strategies, facilitating the renewal process, preparing materials/reports, ensuring internal systems are up to date (Benefit Point and BUS) and managing/ coordinating client work across the account team.
• Acts as liaison between clients and insurance carriers to resolve any service needs or marketing initiatives, for example eligibility, billing, policy interpretation, and contract review.
• Manages, organizes, and conducts client meetings when necessary.
• Manage carrier changes with the client and ensures all necessary documentation (paper or electronic) is completed accurately and timely.
• Key contributor of the critical path work for clients: Identify opportunities for cross-sell and up-sell of other HUB products and services.
• Oversees open enrollment assistance and communications.
• Manage new client or new line of coverage implementation.
• Stays abreast of changes in the insurance industry and other external conditions that may impact clients.
• Manage open items log - ensure outstanding items closed in timely manner.
• May travel for client meetings up to 25% of the time.

REQUIREMENTS:

• Work Experience: 2 – 5 years of applicable Employee Benefits experience.
• Strong ability to listen, discern, and prioritize with clients, colleagues and carrier representatives based on a thorough understanding of relevant issues.
• Adapt to situations requiring the precise attainment of set limits, tolerances, or standards; respond appropriately to changes in the work setting
• Strong written and oral communication skills
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Ability to utilize and be proficient in broker management systems
• Strong organizational, problem solving and time management skills
• Education: High School Diploma or Equivalent
• Licensing or certification Requirements
• Relevant Employee Benefits licenses per state/regional statutes
• Advanced professional designation highly desirable (e.g. CEBS, GBA, HIA, RHU, REBC)
• Department Account Management & Service
• Required Experience: 2-5 years of relevant experience
• Required Travel: Negligible
• Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.