Employee Benefits Account Manager- Emerging Markets

HUB International; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

HUB International Limited is seeking an Employee Benefits Account Manager for Emerging Markets to service accounts, support producers, and drive client satisfaction through professional, timely service.

You will be the day-to-day contact for clients, coordinate with carriers, manage enrollment, and identify cross-sell opportunities while traveling up to 25% of the time. 2–5 years of EB experience preferred.

Qualifications

• 2-5 years of Employee Benefits experience.
• Strong written and oral communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to utilize and be proficient in broker management systems.
• Strong organizational, problem solving and time management skills.

Responsibilities

• Serve as main day-to-day contact for clients, responding promptly and professionally to inquiries.
• Support Account Executive in renewal processes, materials, and reporting; keep internal systems up to date.
• Act as liaison between clients and carriers to resolve service needs and marketing initiatives.
• Schedule and conduct client meetings; coordinate with account team to deliver HUB services.
• Manage carrier changes and ensure documentation is completed accurately and timely.
• Identify opportunities for cross-sell and upsell of HUB products and services; contribute to growth.

Skills

Client communication

MS Office

Broker management systems

Organizational skills

Time management

Problem solving

Education

High school diploma

Licensing requirements

Advanced professional designation (CEBS/GBA/RHU/REBC)

Tools

Microsoft Office

Broker management systems

Job description

ABOUT HUB INTERNATIONAL:

HUB International Limited (HUB) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

• Competitive salaries and benefits offerings
  • Medical/dental/vision insurance and voluntary insurance options
  • Health Savings Account funding
  • 401k matching program
  • Company paid Life and Short-Term Disability Plans
  • Supplemental Life and Long-Term Disability Options
  • Comprehensive Wellness Program
  • Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY:

The Employee Benefits Account Manager (AM) - Emerging Markets services and maintains accounts while providing professional and prompt support to our clients, carrier representatives, vendor partners, and HUB colleagues. The AM also works independently, as well as cooperatively, with Producers and the entire client team to deliver all HUB services to assigned clients throughout the policy cycle. This role plays a key part in positively impacting customer satisfaction and will support the organic growth goals of the organization - whether through account rounding, cross-selling, or support in the development of new business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• While acting as main, day to day point of contact for clients, responds both professionally and promptly to all inquiries.
• Supports the Account Executive in executing strategies, facilitating the renewal process, preparing materials/reports, ensuring internal systems are up to date (Benefit Point and BUS) and managing/ coordinating client work across the account team.
• Acts as liaison between clients and insurance carriers to resolve any service needs or marketing initiatives, for example eligibility, billing, policy interpretation, and contract review.
• Manages, organizes, and conducts client meetings when necessary.
• Manage carrier changes with the client and ensures all necessary documentation (paper or electronic) is completed accurately and timely.
• Key contributor of the critical path work for clients: Identify opportunities for cross-sell and up-sell of other HUB products and services.
• Oversees open enrollment assistance and communications.
• Manage new client or new line of coverage implementation.
• Stays abreast of changes in the insurance industry and other external conditions that may impact clients.
• Manage open items log - ensure outstanding items closed in timely manner.
• May travel for client meetings up to 25% of the time.

REQUIREMENTS:

Work Experience:

• 2 - 5 years of applicable Employee Benefits experience.
• Strong ability to listen, discern, and prioritize with clients, colleagues and carrier representatives based on a thorough understanding of relevant issues.
• Adapt to situations requiring the precise attainment of set limits, tolerances, or standards; respond appropriately to changes in the work setting
• Strong written and oral communication skills
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Ability to utilize and be proficient in broker management systems
• Strong organizational, problem solving and time management skills

Education:

• High School Diploma or Equivalent
• Licensing or certification Requirements
• Relevant Employee Benefits licenses per state/regional statutes
• Advanced professional designation highly desirable (e.g. CEBS, GBA, HIA, RHU, REBC)

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veterans' status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.