Employee Benefits Account Manager

OneDigital; Sycamore (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Paid time off

Learning & development opportunities

Job summary

OneDigital is seeking an Account Manager to oversee a portfolio of small group insurance clients (2–50 employees). You will be the main contact for questions, renewals, and benefits administration, ensuring policies run smoothly and clients stay satisfied.

Responsibilities include handling client inquiries, gathering census data for renewals, presenting options and cost analyses, coordinating enrollment, and maintaining strong carrier relationships.

Qualifications

• 2+ years of experience in employee benefits administration or account management.
• Active Life and Health insurance license or ability to obtain within 90 days.
• Strong communication, organization and problem-solving with a focus on customer service.
• Proficiency in Microsoft Office and agency management systems (D365, Epic, BenefitPoint).

Responsibilities

• Serve as the main contact for small group clients (2–50 employees).
• Handle questions on plan designs, claims, and billing; support renewals.
• Prepare renewal options, cost analyses, and benefit summaries for sales.
• Coordinate open enrollment meetings and employee communications.
• Ensure compliance with ACA, COBRA, and ERISA; maintain carrier relationships.
• Collaborate with sales team and clients to onboard new accounts.

Skills

Communication

Organization

Problem-solving

Customer service

Education

Life and Health license

Tools

Microsoft Office

D365

Epic

BenefitPoint

Job description

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Job Summary

Our Newest Opportunity:

The Account Manager manages a portfolio of small group insurance clients (typically businesses with 2 to 50 employees). You will serve as the main contact for client questions, renewal processes, and benefits administration. Your goal is to provide exceptional service, retain clients, and ensure all group health, dental, vision, and life policies run smoothly.

Key Responsibilities

• Client Service: Answer daily questions from employers and employees about plan designs, claims, and billing.
• Renewals: Gather census data, review current plan performance, and process carrier quotes for annual renewals.
• Presentations: Prepare and present renewal options, cost analyses, and benefit summaries to the sales team for clients.
• Enrollment: Coordinate open enrollment meetings, employee communications, and onboarding of new small group clients with the sales team and clients.
• Compliance: Ensure client policies comply with state and federal regulations like ACA, COBRA, and ERISA.
• Carrier Relations: Maintain strong working relationships with insurance carriers and general agents.

Qualifications

• Experience: 2+ years of experience in employee benefits administration, account management, or insurance brokerage required.
• License: Active Life and Health insurance license (or ability to obtain within 90 days). We will provide guidance and training if not already licensed.
• Knowledge: Understanding small group medical, dental, vision, and ancillary products is preferred, but customer service skills are essential.
• Skills: Strong communication, organization, and problem-solving abilities with strong customer service skills.
• Tech: Proficient in Microsoft Office (Excel, Word) and agency management systems (e.g., D365, Epic, BenefitPoint). Willingness to learn and interact with AI Coworkers.

The typical base pay range for this role nationwide is $40,000 to $55,000 per year.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). A copy of the Federal EEO poster is linked here.

Pursuant To Local Fair Chance Ordinances, We Will Consider Qualified Applications With Arrest Or Conviction Records For Employment. For Applicable Candidates, The Following Ordinances Are Linked Here To Inform You Of Your Rights As An Applicant

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or 'ban the box'] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!