Employee Benefits Account Manager

Digital Insurance LLC; Sycamore (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Learning and development

Job summary

OneDigital is seeking an Account Manager to oversee a portfolio of small group insurance clients. You will be the primary contact for questions, renewals, and benefits administration to ensure smooth operations for health, dental, vision and life coverages.

You will gather census data, present renewal options, and coordinate enrollment with the sales team. A Life and Health license is required or obtainable within 90 days; strong client service and MS Office skills are essential.

Qualifications

• 2+ years of experience in employee benefits administration, account management, or insurance brokerage.
• Active Life and Health insurance license or ability to obtain within 90 days.
• Knowledge of small group medical, dental, vision and ancillary products is preferred.
• Strong communication, organization and problem-solving skills.
• Proficient in Microsoft Office and agency management systems.

Responsibilities

• Client Service: respond to employer and employee questions about plans, claims and billing.
• Renewals: collect census data, review plan performance, and quote renewals.
• Presentations: prepare renewal options, cost analyses, and summaries for sales.
• Enrollment: coordinate open enrollment meetings and onboarding with sales and clients.
• Compliance: ensure policies comply with ACA, COBRA, ERISA.
• Carrier Relations: maintain relationships with carriers and general agents.

Skills

Account management

Benefits administration

Insurance knowledge

Customer service

Education

Life and Health insurance license

Tools

Microsoft Office

D365

Epic

BenefitPoint

Job description

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions.

What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity: Job Summary

The Account Manager manages a portfolio of small group insurance clients (typically businesses with 2 to 50 employees). You will serve as the main contact for client questions, renewal processes, and benefits administration. Your goal is to provide exceptional service, retain clients, and ensure all group health, dental, vision, and life policies run smoothly.

Key Responsibilities

• Client Service: Answer daily questions from employers and employees about plan designs, claims, and billing.
• Renewals: Gather census data, review current plan performance, and process carrier quotes for annual renewals.
• Presentations: Prepare and present renewal options, cost analyses, and benefit summaries to the sales team for clients.
• Enrollment: Coordinate open enrollment meetings, employee communications, and onboarding of new small group clients with the sales team and clients.
• Compliance: Ensure client policies comply with state and federal regulations like ACA, COBRA, and ERISA.
• Carrier Relations: Maintain strong working relationships with insurance carriers and general agents.

Qualifications

• Experience: 2+ years of experience in employee benefits administration, account management, or insurance brokerage required.
• License: Active Life and Health insurance license (or ability to obtain within 90 days). We will provide guidance and training if not already licensed.
• Knowledge: Understanding small group medical, dental, vision, and ancillary products is preferred, but customer service skills are essential.
• Skills: Strong communication, organization, and problem-solving abilities with strong customer service skills.
• Tech: Proficient in Microsoft Office (Excel, Word) and agency management systems (e.g., D365, Epic, BenefitPoint). Willingness to learn and interact with AI Coworkers.

The typical base pay range for this role nationwide is $40,000 to $55,000 per year. Your base pay is dependent upon your skills, education, qualifications, professional experience, and location.

In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance.

We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals. OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here. Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant: City and County of San Francsico City of Los Angeles County of Los Angeles Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington. In short, we believe in hiring the most qualified applicant for the position, regardless of background.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow. OneDigitalis a growing organization of caring, collaborative, and driven professionals who have dedicated their careers toimproving the lives of millions of people every day. We arein the people business. We offer employers and individuals insurance, financial services and HR consulting services, which improve the wellbeing, health and financial security of people across the US. Learn More At OneDigital, our promise is to help you do your best work and live your best life. Working at OneDigital is more than a career,it isa calling to serve. It is “a career of consequence.” We set the bar high and the pace fast. We value growth and learning and always make time to celebrate our successes. We have each other's back and usewords like love and family in the same sentence with achievement and accountability. Join the OneDigital Professional Network We believe in living with purpose and thriving both as individuals and as communities. We call this "walking the talk", and it’s why we offerthe same total-wellbeingbenefits to our people as we do our clients. It also means feeling safe to speak up, being seen and respected for who you truly are, and being cared for by your leaders and team members. Learn more: Diversity, Equity, Inclusion, and Belonging at OneDigital Careers at OneDigital Culture at OneDigital Follow us on LinkedIn