Employee Benefits Account Manager

USI Insurance Services; Portland (OR); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Paid Time Off 18 days/yr

Health insurance benefits

401(k) with company match

Disability insurance

Job summary

USI Insurance Services in Portland, OR seeks an EB Account Manager/Sr. Account Manager to oversee employee benefits accounts and serve as the primary day-to-day contact for clients.

You will provide consultative guidance, ensure service delivery, and maintain compliance with industry standards. Responsibilities include managing a book of business, liaising with carriers, supporting renewals, and implementing client programs.

Qualifications

• 2+ years in employee benefits or related marketplace.
• Bachelor's degree preferred.
• Active Life and Disability insurance license or ability to obtain within 4 months.
• Proficiency with Microsoft Office and internet-based applications.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and collaboratively, balancing multiple priorities.
• Skilled at reviewing complex information and developing client-focused solutions.
• Attention to detail with strong self-review.

Responsibilities

• Manage a book of business for fully insured and some self-insured clients.
• Serve as main liaison between clients and insurance carriers.
• Educate clients on ERISA, COBRA, FMLA, 5500 reporting, and Health Care Reform.
• Set up new group contracts and oversee annual renewals.
• Implement and manage client programs (wellness, communications, pharmacy).
• Support marketing and placement of new benefit products (carrier evaluations, quotes, recommendations).
• Develop alternative strategies and cost-reduction opportunities.
• Champion cross-selling and grow client relationships.
• Coordinate and participate in client meetings, including on-site visits.
• Develop employee communications for renewals and enrollments, oversee billing issues.

Skills

Communication skills

Negotiation

Presentation skills

Independent & collaboration

Detail orientation

Education

Bachelor's degree

Life and Disability license (active or obtainable within 4 months)

Tools

Microsoft Office

Job description

Description and Requirements

Must be okay coming into our Portland, OR office 2-3 days per week. Flexibility on which days. Local travel with occasional overnight travel.

About The Role

The EB Account Manager OR Sr. Account Manager is responsible for managing employee benefits accounts and acts as the primary day-to-day contact for assigned clients. In this role, you will provide consultative guidance and oversee the delivery of services to ensure client satisfaction and compliance with industry standards.

What You’ll Do

• Manage a book of business, primarily consisting of fully insured clients, with some self-insured plans as applicable.
• Serve as the main liaison between clients and insurance carriers, delivering proactive and personalized support.
• Educate and advise clients on employee benefits compliance matters, including ERISA, COBRA, FMLA, Form 5500 reporting, and Health Care Reform.
• Set up new group insurance contracts and oversee the annual renewal process, including preparing contractual changes.
• Implement and manage client programs such as wellness initiatives, communication strategies, and pharmacy programs.
• Support the marketing and placement of new benefit products, including carrier evaluations, quote analysis, and client recommendations.
• Develop alternative strategies, plan modeling, and identify cost-reduction opportunities.
• Champion cross-selling initiatives and contribute to the growth and retention of client relationships.
• Coordinate, manage, and participate in client meetings, including on-site meetings as needed.
• Develop employee communications for renewals, enrollment, and benefit changes, and provide oversight and resolution support for client issues such as contract interpretation and billing.
• Stay up to date on industry developments, regulatory changes, and emerging employee benefits trends.

What We’re Looking For

• 2+ years of experience in employee benefits or a related marketplace.
• Bachelor’s degree preferred.
• Strong, practical understanding of employee benefit plan design, funding arrangements, and compliance requirements.
• Active Life and Disability insurance license or the ability to obtain one within 4 months of employment.
• Proficiency with Microsoft Office and internet-based applications.
• Excellent communication, negotiation, and presentation skills.
• Ability to work both independently and collaboratively, exercising professional judgment while balancing multiple priorities.
• Skilled at reviewing complex information and developing client-focused solutions.
• Attention to detail with the ability to self-review work for accuracy.

Why USI?

With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.

Unrivaled Resources and Support

What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

Industry-Leading Programs, Rewards, and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.

Deep Community Engagement

We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.

Committed to a Diverse and Inclusive Workplace

Our award-winning I’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

Nationally Recognized as a Top Insurance Employer

• Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).
• Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
• Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
• Certified as a Great Place To Work two years in a row (2024-2025).

Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!

Benefits

• USI offers a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs.
• USI also offers a generous paid time off policy, paid family leave benefit as well as 12 paid holidays.

Paid Time Off

This is a Paid Time Off/Paid Sick Leave eligible position. 18 days per year.

Bonus

This is a bonus eligible position with a target incentive of 5%.

$80,000/annually