Employee Assistance Program - Clinical Counselor (must reside in California)

CVS Health; Sacramento (CA); Vor Ort; USD 67.000 - 143.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Zusammenfassung

Aetna Mental Wellbeing’s Employee Assistance Program is seeking a Clinical Counselor to provide immediate, 24/7 access to mental health support via video, chat, or phone in a nationwide scope.

Responsibilities include on-demand consultations, assessments, and triage using advanced tech platforms; collaboration with diverse populations; and delivering high-quality care aligned with EAP standards.

Qualifikationen

• Unencumbered valid behavioral health license in CA (LCSW/LMFT/LPCC or Psychologist).
• At least 1 year of crisis intervention experience.
• Strong written and verbal communication; proficient with multiple tech platforms.

Aufgaben

• Deliver on-demand single session consultations, assessments, triage, and information.
• Use technology platforms to connect members to appropriate care quickly.
• Support members via phone, video, or chat for personalized care.

Kenntnisse

Crisis intervention

Communication skills

Technology platforms

Ausbildung

Master’s degree in behavioral health

Jobbeschreibung

Job Summary

Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The Employee Assistance Program, Clinical Counselor plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide.

Schedule:

Wednesday‑Sunday, 9:00 AM‑5:30 PM PST. Schedule adjustments may be made based on business needs.

Key Responsibilities

• Deliver on-demand single session consultations, clinical assessments, triage, and informational services.
• Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs.
• Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.

Required Qualifications

• Unencumbered valid behavioral health license in the State of California - LCSW, LMFT, LPCC or Clinical Psychologist
• 1+ years of crisis intervention experience
• Strong written and verbal communication skills, excellent multitasking abilities and proficiency in using various technology platforms and tools.

Preferred Qualifications

• 1+ years of EAP, Behavioral Health, or Social Services experience
• Experience working with diverse populations.
• Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing
• Call center work experience
• Experience in delivering services via multiple platforms (chat, video, phone)
• Strong rapport‑building skills
• Experience facilitating positive behavior changes.

Education

• Master’s degree in a behavioral health or counseling field.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is $66,575.00 - $142,576.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/16/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.