Mental Well-being Clinician (Shift: Mon-Fri 8:40 AM-5:00 PM PST)

CVS Health; Phoenix (AZ); On-site; USD 54,000 - 156,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health’s Aetna Mental Well‑being is reimagining how mental health is delivered with a tech‑enabled approach and a commitment to timely care. The Mental Well‑Being Clinician provides members with immediate access via video, live chat, or phone across the nation, helping them navigate benefits and access the right services.

This full‑time role in a 24/7 call center offers varied shifts and a structured schedule, with a 40‑hour workweek and comprehensive benefits.

Qualifications

• Valid, unrestricted independent behavioral health clinical license in the state where the candidate will work.
• 1+ years of crisis intervention experience.
• Strong written and verbal communication; proficient with technology platforms and tools.

Responsibilities

• Deliver on-demand single session consultations, clinical assessments, triage, and informational services.
• Assist members in navigating their mental health benefits and connecting them to the appropriate services.
• Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs.
• Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.

Skills

Crisis intervention

Written and verbal communication

Multitasking

Education

Master's degree in behavioral health or counseling

Job description

Position Summary

Aetna Mental Well‑being is reimagining how mental health is delivered with a unified, tech‑enabled approach for our best‑in‑class Employee Assistance Program (EAP), Resources for Living. The Mental Well‑Being Clinician plays a vital role in Aetna Mental Well‑being's commitment to delivering timely, high‑quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry‑leading mental health services to people nationwide

Shift: Mon-Fri 8:40 am-5:00 pm PST/11:40 am- 8:00 pm EST. This call center is a 24/7 operation and includes varied schedules that fall outside typical business hours. Schedules are established to support business and coverage needs. Shift assignments may change over time, and a shift bid process occurs at least annually, which may impact individual work schedules.

Key Responsibilities

• Deliver on-demand single session consultations, clinical assessments, triage, and informational services.
• Assist members in navigating their mental health benefits and connecting them to the appropriate services.
• Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs.
• Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.

Required Qualifications

• Valid, unrestricted independent professional behavioral health clinical license (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist) in the state where the candidate will work.
• 1+ years of crisis intervention experience
• Strong written and verbal communication skills, excellent multitasking abilities, and proficiency in using various technology platforms and tools.

Preferred Qualifications

• 1+ years of EAP, Behavioral Health, or Social Services experience.
• Experience working with diverse populations.
• Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing.
• Call center work experience.
• Experience in delivering services via multiple platforms (chat, video, phone).
• Strong rapport-building skills.
• Experience facilitating positive behavior changes.
• Knowledge of behavioral health benefits or behavioral health.

Education

Master's degree in a behavioral health or counseling field.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $54,095.00 - $155,538.00 This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

About Our Culture

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Benefits

Great benefits for great people. We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources

Additional details about available benefits are provided during the application process and on Benefits Moments.

Equal Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We anticipate the application window for this opening will close on: 11/03/2026.