Employee and Labor Relations Program Manager

supply-chain; Westerville (OH); Remote; USD 90,000 - 130,000; Full time

Job summary

DHL Supply Chain is hiring an Employee and Labor Relations Program Manager (US-O) to lead ER and LR strategies across assigned sites, with a remote setup and travel up to 25%.

The role requires 7–10 years in HR with strong ER/LR experience, including investigations and union-related work. You will partner with Operations, HR, and Legal to drive compliant solutions and associate development.

Qualifications

• Bachelor's degree in a related field is preferred.
• 7-10 years of HR experience with emphasis on Employee/Labor Relations, required.
• Experience handling complex ER investigations and workplace conflict resolution, required.
• Labor relations/collective bargaining or union campaigns is preferred.
• 5-7 years HR Generalist or HRBP experience preferred.
• Clear communication and ability to influence all organization levels, required.
• Experience analyzing workforce data, trends, and metrics is preferred.

Responsibilities

• Devise employee and labor relations strategies for assigned sites or regions.
• Identify and implement progressive ER/LR solutions aligned with business objectives.
• Build relationships with associates, management, and union leadership where applicable.
• Partner with Operations and HR leadership to deploy ER/LR solutions.
• Manage HR policies, procedures, and programs in ER/LR.
• Lead training on ER/LR competencies for leadership.
• Provide reporting and analytics to monitor ER/LR climates and metrics.
• Conduct compliant ER/LR investigations and provide guidance on issues.
• Support grievance processes, arbitration prep, and collective bargaining where needed.
• Collaborate with HR, Legal, Compliance to deliver ER/LR solutions.

Skills

Communication

Influence

HR Analytics

Education

Bachelor's Degree in HR, LR, Business Admin, Psychology, Sociology, or related field

Job description

This role will be remote with travel up to 25%.

Candidate residing within close proximity to a major airport, preferred.

Employee and Labor Relations Program Manager (US-O)

Do you enjoy partnering with business leaders to create positive associate experiences while balancing operational needs? Do you thrive in situations that require thoughtful guidance, strategic problem-solving, and the ability to influence outcomes across diverse stakeholder groups? Are you passionate about fostering a fair, respectful, and compliant workplace environment while helping leaders navigate complex employee and labor relations matters?

If so, DHL Supply Chain has the opportunity for you!

Job Description

Responsible for effective employee relations and labor relations program management and solutions across assigned site(s) or regions. Supports the consistent implementation and execution of the Company's Employee & Labor Relations strategy, programs, and initiatives.

Key Responsibilities

• Devise and implement effective employee and labor relations strategies for site(s) as assigned.
• Identify and implement progressive employee and labor relations solutions that support business objectives and enhance the associate experience.
• Build and maintain positive working relationships with associates, management teams, and union leadership, where applicable.
• Partner with Operations and Human Resources leadership to develop and implement employee and labor relations solutions.
• Manage and administer the Company's Employee & Labor Relations policies, procedures, and programs.
• Proactively identify leadership development opportunities and facilitate training focused on employee and labor relations competencies.
• Provide reporting, analytics, and trend analysis to monitor employee and labor relations climates and identify meaningful metrics that drive service delivery and operational effectiveness.
• Analyze and interpret complex employee data to develop solutions for employee and labor relations matters impacting operations.
• Conduct thorough, objective, and compliant employee and labor relations investigations.
• Provide guidance and support to management regarding performance management, corrective action, workplace conflict resolution, policy interpretation, and associate concerns.
• Empower managers through coaching, consultation, and education on employee and labor relations best practices.
• Assist with union campaigns and education related to labor organizing activities, as applicable.
• Support grievance administration, arbitration preparation, and labor relations processes as assigned.
• Assist with collective bargaining agreement implementation and interpretation, where applicable.
• Partner with Human Resources, Operations, Shared Services, Legal, and Compliance teams to deliver effective employee and labor relations solutions.
• Ensure timely and appropriate resolution of employee complaints, workplace concerns, and escalated associate issues.
• Support Human Rights compliance processes and workplace investigations.
• Develop and maintain employee and labor relations resources, training materials, case documentation, and reporting tools.
• Lead and participate in Employee & Labor Relations projects and strategic initiatives.
• Perform other duties as assigned.

Required Education and Experience

• Bachelor's Degree in Human Resources, Labor Relations, Business Administration, Psychology, Sociology, or related field, preferred.
• 7-10 years of Human Resources experience with significant emphasis on Employee Relations and/or Labor Relations, required.
• Previous experience handling complex employee relations investigations and workplace conflict resolution, required.
• Labor relations, collective bargaining, grievance management, or union campaign experience, preferred.
• 5-7 years of HR Generalist or HR Business Partner experience, preferred.
• Demonstrated ability to effectively communicate and influence all levels of the organization, including hourly associates and senior leadership, required.
• Experience providing guidance and consultation on employee and labor relations matters, required.
• Experience analyzing workforce data, trends, and metrics to develop actionable business solutions, preferred.

Our organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), a 401(k) plan, paid vacation, and holidays.

Our Organization is an Equal Opportunity Employer.