EMMES Looking for IT Operations Administrator at Remote

EMMES; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and innovative organization as an IT Operations Administrator, where you will play a crucial role in supporting IT operations and infrastructure for clinical research. This position offers the opportunity to work with cutting-edge technologies and collaborate with a dedicated team to enhance productivity and client satisfaction. With a focus on professional growth and work-life balance, this role is perfect for motivated individuals who thrive in a collaborative environment. Embrace the chance to make a significant impact on public health initiatives while advancing your career in a supportive setting.

Qualifications

• 3-4 years of related work experience is required.
• Bachelor’s degree in relevant fields or equivalent experience.
• Outstanding problem-solving and organizational skills.

Responsibilities

• Support IT operations, network infrastructure, and end-user support.
• Administer and maintain IT operations infrastructure.
• Provide Help Desk support and assist with IT documentation.

Skills

Problem-solving

Attention to detail

Windows server administration

Microsoft Active Directory

VMWare and VDI

Office 365 administration

Power Shell or other scripting languages

Mobile Device Management

Help desk or customer support experience

Linux Server administration

Education

Bachelor’s degree in Computer Science

Cyber Security

Engineering

Information Systems

Tools

O365

VPN

VDI

ITIL certification

Job description

Emmes Services Pvt. Ltd, (“Emmes”) is searching for an IT Operations Administrator in Clinical Research located in our Bangalore, India office. Emmes provides flexibility for office location preference, dependent upon position.

EMMES Services Pvt. Ltd, Bangalore, a fully owned subsidiary of The Emmes Company, LLC. Emmes is a Contract Research Organization (CRO). Headquartered in Rockville, Maryland, Emmes employs over seven hundred staff worldwide with offices located in Frederick, Maryland, Tysons Corner, Virginia, Vancouver, Canada, and Bangalore, India. Ranked as a top area workplace of choice by the Washington Post, Emmes fosters an environment of collaboration, professional growth, and exceptional work-life balance.

Our studies impact public health initiatives on a global scale occurring in more than sixty countries spanning across six continents. We are dedicated to providing statistical and epidemiological expertise, computer systems deployment, data management, study monitoring, regulatory guidance, and overall operational support to clients engaged in biomedical research. Emmes offers support for the entire process of clinical trials from study design and protocol development through data analysis and manuscript generation.

Primary Purpose

The IT Operations Administrator supports day-to-day needs for IT operations, network infrastructure, servers, desktops/laptops, and end-user support.

Responsibilities

1. Performs administration, monitoring, maintenance, patching, upgrades, and support of IT operations infrastructure.
2. Responsible for system administration of servers, workstations, mobile devices, and other IT hardware, devices, and platforms such as O365, VPN, VDI, consisting of installation, configuration, and management of operating systems and software.
3. Assists with backup and disaster recovery processes and network security.
4. Assists with the development and maintenance of IT documentation and communicates highly technical information to both technical and nontechnical personnel.
5. Provides Help Desk support in accordance with service level agreements during business hours and periodic after-hours support as needed.
6. Assists IT Operations Manager in implementing and maintaining best practices around activities such as quality and customer service standards, incident management, problem resolution, change management, and production support, which requires an up-to-date knowledge of current IT technologies and best practices.
7. Collaborates with IT Technicians and other staff on Help Desk tickets and assists with issues and escalations as needed.
8. Provides exceptional customer service, efficient analysis, and resolution of incidents and problems.
9. Identifies trends and enhances processes to increase productivity and maintain high client satisfaction.
10. Assists with the development of IT policies, IT Standard Operating Procedures (SOPs), and department processes.
11. Assists with the design and implementation of efficient work processes, schedules, and checklists to ensure routine group and other related activities are performed in accordance with corporate and service-specific SOPs and applicable regulatory requirements.
12. Assists in the development of IT and infrastructure projects including team coordination.
13. Other duties as assigned.

Experience

1. Bachelor’s degree in Computer Science, Cyber Security, Engineering, Information Systems, or demonstrated equivalent work experience.
2. 3-4 years of related work experience.
3. Outstanding problem-solving, attention to detail, organizational, and reasoning skills.
4. Highly motivated individual who can work autonomously and as a team member.
5. Troubleshooting experience.
6. Windows server administration.

Experience with:

1. Microsoft Active Directory.
2. VMWare and VDI.
3. Office 365 administration.
4. Power Shell or other scripting languages.
5. Mobile Device Management.
6. Help desk or customer support experience.
7. Linux Server administration is preferred.
8. ITIL or similar certification is preferred.

CONNECT WITH US!!

The Emmes Company, LLC is an equal opportunity affirmative action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.