Emerging Tech Cloud Delivery Lead

Amazon Inc.; Jersey City (NJ); On-site; USD 169,000 - 229,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon Web Services, Inc. seeks a Senior Delivery Consultant to design, implement, and manage AWS solutions for customers, guiding them through cloud journeys with deep technical expertise.

You will lead migration strategies, deliver secure, scalable architectures, and mentor peers, driving customer success and innovation in emerging technologies. The role emphasizes collaboration with stakeholders, architecture governance, and hands-on delivery across complex AWS environments, including

Qualifications

• 5+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
• 5+ years of customer experience systems engineering and implementation across contact center and broader CX platforms
• 5+ years of customer experience systems design and architecting for voice, video, chat, email, SMS/text messaging, social media messaging, self service, and chatbot channels
• 3+ years of hands on coding experience with REST APIs and web services, including successful integration across CX and contact center platforms

Responsibilities

• Designing and implementing complex, scalable, and secure AWS customer experience-based emerging technology solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

Skills

Cloud experience

CX platforms

REST APIs

Solution design

Education

Bachelor's degree or equivalent

Tools

Python

Java

Job description

Amazon Web Services, Inc. seeks a Senior Delivery Consultant to design, implement, and manage AWS solutions for customers, guiding them through cloud journeys with deep technical expertise.

You will lead migration strategies, deliver secure, scalable architectures, and mentor peers, driving customer success and innovation in emerging technologies. The role emphasizes collaboration with stakeholders, architecture governance, and hands-on delivery across complex AWS environments, including