Emerging Store Manager

Walgreens; St. Louis (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in retail is seeking an Emerging Store Manager to oversee store operations, enhance customer service, and lead a team. The role involves managing daily activities, analyzing performance data, and ensuring compliance with company policies. Ideal candidates will have strong leadership skills, a Bachelor's degree, and a commitment to customer satisfaction. This position offers opportunities for personal development and career advancement in a dynamic retail environment.

Qualifications

• Leads and manages store team members, including recruitment and performance management.
• Completes required training programs and maintains pharmacy technician license.

Responsibilities

• Supervises customer service associates and manages store operations.
• Analyzes financial and performance data to implement improvement strategies.
• Engages customers and resolves complaints to ensure a positive experience.

Skills

Leadership

Customer Service

Communication

Education

Bachelor’s degree

Job description

Join to apply for the Emerging Store Manager role at Walgreens

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and responsible for their duties.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints promptly and answers questions to ensure a positive experience. Shares customer service best practices.
• Monitors customer service, provides coaching and training, and develops improvement plans for front-end and pharmacy teams. Empowers team members to resolve customer issues effectively, aiming to exceed expectations and foster loyalty.
• Responsible for improving overall customer service metrics.

Operations

• Supervises store operations and team activities, including assigning daily tasks, delegating responsibilities, opening/closing shifts, approving schedules, and managing scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and store growth initiatives.
• Supports data-driven decision-making by analyzing operational data, monitoring impact, and implementing corrective actions.
• Manages cash operations, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders.
• Supervises inventory management for front end and pharmacy, including resets, price changes, and trend analysis to optimize stock levels.
• Ensures store cleanliness, safety, maintenance, and compliance with laws and company policies.
• Ensures team proficiency with technology and systems.

Business Performance Management

• Analyzes financial and performance data to develop and implement improvement strategies.
• Uses KPIs and other tools to motivate the team and identify growth opportunities.
• Supports pharmacy operations during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, providing coaching and career development support.
• Manages performance through goal setting, feedback, and recognition.
• Recruits and retains talent, manages staffing levels, and develops future leaders.
• Follows proper procedures for hiring, training, and record keeping, ensuring legal compliance.
• Creates a culture of accountability with clear expectations and performance management processes.

Training & Personal Development

• Completes required training programs and certifications.
• Monitors personal performance and actively seeks feedback for self-improvement.
• Maintains valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategies.
• Qualifications include a Bachelor’s degree or equivalent experience, leadership skills, and flexibility to work varied hours and potentially relocate.

Additional details about salary, benefits, and legal notices are included but are not part of the core description.