Emerging Store Manager

Walgreens; Sioux City (IA); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens is seeking a Store Manager to oversee store operations, manage staff, and enhance customer service in Sioux City, Iowa. The role includes responsibilities such as supervising associates, ensuring compliance, and analyzing performance metrics. Ideal candidates will have a Bachelor's degree and supervisory experience, with a focus on leadership and customer engagement.

Qualifications

• Bachelor’s degree or completion of Walgreens Community Internship Program.
• Two years supervisory experience.
• Completion of Walgreens Store Manager training.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints.
• Analyzes financial data to create action plans.

Skills

Leadership

Communication

Customer Service

Business Acumen

Education

Bachelor's degree or equivalent experience

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating responsibilities, managing shift changes, approving time records, and scheduling to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for Pharmacy Operations Manager.
• Supports Store Manager in leveraging data and team input to make informed decisions, follow-up, and monitor impact.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders.
• Oversees inventory management for front end and pharmacy, analyzes trends, and trains team members on inventory procedures.
• Ensures operational feedback from leadership is executed through delegation and supervision.
• Maintains store cleanliness and safety, manages repairs and emergencies, and ensures team familiarity with systems and software.
• Ensures compliance with policies, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data; creates action plans to meet business goals.
• Uses KPIs and operating statements to drive store improvements and identify sales opportunities, collaborating with the Store Manager on initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching and support for career development; manages performance, discipline, and termination when appropriate.
• Assigns responsibilities, develops performance plans, and recognizes team members to enhance effectiveness.
• Recruits and retains talent, manages staffing needs, and participates in hiring decisions.
• Follows proper procedures for recruitment, record retention, and training.
• Fosters a culture of accountability with clear expectations and performance management tools.

Training & Personal Development

• Completes Store Manager training programs and required courses; maintains a personal development plan.
• Monitors own performance, seeks feedback, and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions; addresses questions and concerns.
• Assists in planning and communicating store strategies.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, including completion of Walgreens Community Internship Program or two years supervisory experience.
• Demonstrated leadership, ethics, motivation, communication skills, and business acumen.
• Completion or willingness to complete Walgreens Store Manager training (LEAP or Leadership Essentials).
• Fluent in English; flexible schedule; willingness to relocate or transfer within the area.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising others and managing both front-end and pharmacy, is desirable.
• Retail or food industry experience preferred for external candidates.

We consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The current salary range is $45,000 - $71,550, depending on various factors. This role remains open until filled. For benefits, visit jobs.walgreens.com/benefits. To apply, please follow the provided link or copy and paste into your browser.