Emerging Store Manager

Walgreens; Shawnee (KS); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in retail is seeking an Emerging Store Manager for its Shawnee location. This role involves supervising customer service associates, managing store operations, and leading team development efforts. Candidates should have strong leadership and communication skills, alongside a relevant degree or supervisory experience. The position offers a competitive salary and various benefits.

Qualifications

• Leadership skills and strong business ethics required.
• Willingness to work flexible hours, including weekends and evenings.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads and trains team members, handling recruitment and performance management.
• Analyzes financial data to support store growth.

Skills

Leadership skills

Strong communication skills

Business ethics

Education

Bachelor’s degree or equivalent experience

High school diploma with supervisory experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, and managing scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data and team input to make informed decisions, follow-up, and monitor impact.
• Manages store cash handling, inventory, store cleanliness, safety, and compliance with policies and regulations.

Business Performance Management

• Analyzes financial and performance data; creates action plans to support store growth and improvement.
• Uses KPIs and other tools to engage the team and identify sales opportunities.

People & Performance Management

• Leads, trains, mentors, and coaches team members; manages performance and development plans.
• Recruits and retains talent, manages staffing needs, and promotes diversity and inclusion.

Training & Personal Development

• Completes Store Manager training programs and maintains required certifications.
• Seeks feedback, self-develops, and maintains an Individual Development Plan.

Qualifications

• Bachelor’s degree or equivalent experience; or completion of Walgreens internship or high school diploma with supervisory experience.
• Leadership skills, business ethics, and strong communication skills.
• Willing to complete training programs and work flexible hours including weekends and evenings.

Preferred Qualifications

• Bachelor’s Degree; management experience, retail or food industry experience preferred.

This role is open until filled. Salary range: $45,000 - $71,550. Benefits info available on Walgreens website.