Emerging Store Manager

Walgreens; San Jose (CA); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in retail is seeking a Store Supervisor in San Jose, CA. The role involves supervising customer service associates, managing store operations, and ensuring excellent customer experiences. Candidates should possess strong leadership and communication skills, with a Bachelor's degree preferred. This position offers growth opportunities and requires flexibility in scheduling.

Qualifications

• Two years of supervisory experience required.
• Completion of Store Manager training within 12 weeks.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads team members in recruitment, performance management, and coaching.
• Analyzes financial data to support business goals.

Skills

Leadership

Communication

Business Ethics

Education

Bachelor's Degree

High School Diploma/GED

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and responsible for achieving company goals.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints promptly and answers questions to ensure a positive customer experience. Shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops improvement plans for both front-end and pharmacy teams. Empowers team members to find impactful resolutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operations and team activities, including assigning daily tasks, delegating responsibilities, managing shifts, approving time records, and handling scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for the Pharmacy Operations Manager.
• Supports data analysis and decision-making processes to monitor and improve store performance.
• Oversees cash management, inventory control, store maintenance, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data to create action plans supporting business goals.
• Uses KPIs and operating statements to engage the team and identify growth opportunities, collaborating with the Store Manager on initiatives.
• Supports pharmacy operations during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and support for career development.
• Manages performance through goal setting, feedback, recognition, and disciplinary actions when needed.
• Recruits and retains talent, manages staffing needs, and develops future leaders.

Training & Personal Development

• Completes required training programs and certifications, including Store Manager development and pharmacy technician licensing.
• Monitors personal performance, seeks feedback, and maintains an Individual Development Plan.

Communications

• Maintains open communication with team through meetings and discussions. Supports store strategy communication and planning.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or High School Diploma/GED with two years of supervisory experience.
• Demonstrated leadership, business ethics, motivation, and communication skills.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks.
• Fluent in English (except Puerto Rico).
• Flexible schedule including evenings and weekends.
• Willing to accept promotion to Store Manager and relocate if necessary.
• Ability to transfer within the same area.

Preferred Qualifications

• Bachelor’s Degree.
• Management experience, including supervising others and managing both front-end and pharmacy.
• Experience in retail or food industry, especially for external candidates.

We consider qualified applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer, including disability/veterans. Salary range: $45,000 - $71,550, depending on various factors.