Emerging Store Manager

Walgreens; San Antonio (TX); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company is seeking an Emerging Store Manager in San Antonio, TX. This role involves supervising store operations, managing customer service, and leading team members to achieve business goals. Candidates should possess leadership skills and a Bachelor’s degree or equivalent experience. The position requires flexibility in hours and a commitment to personal development.

Qualifications

• Must be fluent in English and willing to work flexible hours, including weekends and evenings.
• Obtains and maintains a valid pharmacy technician license as required.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads team members, including recruitment and performance management.
• Analyzes financial data to support business goals.

Skills

Leadership

Customer Service

Communication

Education

Bachelor’s degree or equivalent experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, and managing scheduling conflicts.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data and team input to make data-driven decisions and monitor impact.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, and safe deposits.
• Supervises inventory, including resets, price changes, and trend analysis for corrective actions.
• Ensures store cleanliness, repair, maintenance, and safety protocols are followed.
• Ensures team knowledge of computer and technology systems.
• Maintains compliance with policies, laws, and regulations, including sale of alcohol, tobacco, and pharmacy products.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data to support business goals.
• Uses KPIs and other tools to drive store improvements and growth initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members; provides coaching and support for career development.
• Manages performance through goal setting, feedback, and recognition.
• Builds talent pipelines, manages staffing needs, and participates in hiring decisions.
• Follows procedures for recruitment, record keeping, and training per company policies and laws.
• Establishes a culture of accountability and performance management.

Training & Personal Development

• Completes Store Manager training programs and ongoing development courses.
• Monitors personal performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategy.
• Qualifications include a Bachelor’s degree or equivalent experience, leadership skills, and willingness to complete required training within specified timelines.
• Must be fluent in English and willing to work flexible hours, including weekends and evenings.
• Open to relocation and transfer within Walgreens assets.

We consider qualified applicants regardless of arrest and conviction records. Walgreens is an Equal Opportunity Employer, including disability/veterans. Salary range: $45,000 - $71,550, depending on various factors. This position remains open until filled. Benefits details available at jobs.walgreens.com/benefits.