Emerging Store Manager

Walgreens; Oregon City (OR); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in retail is seeking an Emerging Store Manager to oversee store operations, lead a team, and enhance customer experience. The ideal candidate will have strong leadership skills, a Bachelor's degree, and the ability to drive sales growth. Responsibilities include managing team performance, ensuring compliance with policies, and engaging with customers to improve service metrics. The role offers a competitive salary and opportunities for personal development.

Qualifications

• Experience in managing teams and store operations.
• Flexibility in work hours and location.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers to enhance their experience and resolves complaints.
• Analyzes financial data to support business goals.

Skills

Leadership

Customer Service

Team Management

Communication

Education

Bachelor’s degree or equivalent experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers, seeking solutions that exceed expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team members, including assigning daily activities, delegating tasks, managing shifts, approving time records, and handling scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for the Pharmacy Operations Manager.
• Supports Store Manager in leveraging data and team input for decision-making, follow-up, and impact monitoring.
• Supervises cash management, including register counts, bank withdrawals, safe deposits, and bookkeeping.
• Supervises inventory, analyzes trends, and trains team members on inventory procedures.
• Ensures store cleanliness, repairs, safety, and proper use of technology systems.
• Ensures compliance with policies, legal regulations, and safety standards.
• Completes special tasks and assignments as needed.

Business Performance Management

• Analyzes financial and performance data to support business goals.
• Uses KPIs and other tools to drive store improvements and sales growth initiatives.
• Supports pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching and career development support.
• Manages performance, sets goals, and recognizes achievements.
• Recruits and retains talent, manages staffing needs, and ensures diversity in leadership pipelines.
• Follows proper procedures for hiring, training, and record-keeping.
• Establishes a culture of accountability with clear expectations and performance management.

Training & Personal Development

• Completes Store Manager training programs and other required courses.
• Monitors personal performance, seeks feedback, and engages in self-development.
• Maintains valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategy.
• Qualifications include a Bachelor’s degree or equivalent experience, leadership skills, and flexibility in work hours and location.

Walgreens considers qualified applicants with arrest and conviction records. We are an Equal Opportunity Employer. The salary range is $45,000 - $71,550, depending on various factors. For benefits details, visit jobs.walgreens.com/benefits.