Emerging Store Manager

Walgreens; Kansas City (MO); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking an Emerging Store Manager to lead a dynamic team in enhancing customer service and operational excellence. This role involves supervising store activities, managing team performance, and driving business improvements through data analysis. The ideal candidate will possess strong leadership skills, a commitment to customer satisfaction, and the ability to adapt to a fast-paced environment. Join a company that values growth and offers opportunities for career advancement while making a significant impact on the community.

Qualifications

• Bachelor's degree or equivalent experience required.
• Leadership abilities and flexibility in work schedule.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads recruitment, hiring, and performance management of team members.
• Analyzes financial data to support business goals.

Skills

Customer Service

Team Leadership

Financial Analysis

Inventory Management

Coaching and Training

Education

Bachelor's Degree

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing/changing shifts, approving time records, managing scheduling conflicts.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data, analysis, and team input to make informed decisions.
• Supervises cash management, inventory, store appearance, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data; creates action plans to support business goals.
• Uses key performance indicators to engage the team and drive store improvements.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.

People & Performance Management

• Leads and trains team members, providing coaching and support for career development.
• Manages performance through responsibilities, goals, feedback, and recognition.
• Builds talent pipelines, manages staffing needs, and participates in hiring decisions.

Training & Personal Development

• Completes Store Manager training programs and other required courses.
• Monitors personal performance and seeks continuous improvement.
• Obtains and maintains required licenses.

Communications

• Maintains open communication with team members and supports strategic planning.
• Qualifications include a Bachelor's degree or equivalent experience, leadership abilities, and flexibility in work schedule.
• Willingness to accept promotion and relocate if necessary.

Walgreens is an Equal Opportunity Employer. The salary range is $45,000 - $71,550, depending on various factors. This role remains open until filled. Benefits details can be reviewed at jobs.walgreens.com/benefits.