Emerging Store Manager

Walgreens; Imperial Township (MO); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in retail is seeking a Store Supervisor to manage customer service associates and oversee store operations. The ideal candidate will engage with customers, resolve complaints, and ensure effective team performance. Responsibilities include managing store activities, analyzing performance data, and leading training initiatives. This role requires strong leadership and communication skills, with opportunities for career advancement.

Qualifications

• Completion of Store Manager training or willingness to complete within 12 weeks.
• Two years of supervisory experience required.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints to enhance experience.
• Analyzes financial data and creates action plans for business goals.

Skills

Leadership

Communication

Self-motivation

Business Acumen

Education

Bachelor’s degree

High school diploma/GED

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts, and ensuring proper team coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for Pharmacy Operations Manager.
• Supports Store Manager in leveraging data, analysis, and team input to make informed decisions, follow-up, and monitor impact.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
• Supervises inventory, including resets, price changes, analyzing trends, and training team members on inventory procedures.
• Ensures execution of operational feedback through delegation and supervision.
• Maintains store cleanliness, manages repairs and emergencies, and ensures safety and compliance with policies and laws.
• Ensures team members are proficient with computer and technology systems.
• Completes other tasks and special assignments as needed.

Business Performance Management

• Analyzes financial and performance data; creates action plans to support business goals.
• Uses KPIs and other tools to engage the team, drive solutions, and identify sales opportunities.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.

People & Performance Management

• Leads, trains, mentors, and coaches team members; manages performance, discipline, and termination when necessary.
• Develops performance plans, sets goals, observes performance, and recognizes achievements.
• Builds talent pipelines, manages staffing needs, participates in hiring, and ensures diversity and compliance with hiring policies.
• Establishes a culture of accountability through clear expectations and performance management processes.

Training & Personal Development

• Completes Store Manager training programs and required courses.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required by state.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategy.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or high school diploma/GED with two years of supervisory experience.
• Demonstrated leadership, ethics, self-motivation, communication skills, and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks.
• Fluent in English (except Puerto Rico).
• Willingness to work flexible hours and accept promotion to Store Manager if offered.
• Ability to transfer within the same hiring area.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising others and managing both front-end and pharmacy, preferred for internal candidates.
• Business majors or prior retail/food industry experience preferred for external candidates.

We consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This role's salary range is $45,000 - $71,550, depending on various factors. For benefits, visit jobs.walgreens.com/benefits. This position remains open until filled.